Mar 2023 – Oct 2024 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

• 🚀 Technical and Innovation Leadership Expertise
• Strategic Alignment & Risk Management: Led a team of professionals to align strategies with company objectives, manage risks, ensure regulatory compliance, and foster stakeholder collaboration. 🤝
• Technical Ownership: Owned the contact center technology platform, including Salesforce and related systems. 🛠️
• Salesforce Leadership: Guided and developed engineering talent within the Salesforce chapter. 📈
• Team Progress & Financial Management: Monitored team progress, provided feedback and coaching, and managed financial resources through budgeting, forecasting, and cost reduction strategies. 💡💰
• Key Achievements:
• Technology Champion: Liaised with enterprise architects on guiding principles and best practices, architecting a scalable, secure, and high-performance servicing platform tailored to industry, regions, and specific business needs. 🏗️🔒
• CI/CD Process Improvement: Implemented robust CI/CD processes involving delta deployments and feature flagging, improving deployment speed, increasing team productivity by 10%, reducing deployment overheads by over 15%, and achieving overall budget savings of >5%. 🚀📊
• Strategic Guidance: Formulated org-strategy, deployment & release strategy, test strategy, best practices, and developed disaster recovery & BCP plans, reducing downtime during major outages and ensuring zero compliance breaches. 🛡️🕒
• Architecture & Design Review Board: Spearheaded the setup of the Architecture & Design Review board, facilitating team collaboration, resolving conflicts, providing technical guidance, and speeding up approvals and implementations by 10%. 🏢⚡

Jan 2021 – Mar 2023 · 2 yrs 2 mos · Gurugram, Haryana, India

• 🚀 Trusted Advisor & Solution Architect
• Strategic Advisory: Acted as a trusted advisor to senior leadership, supporting complex financial implementations and multi-product solutions as a solution architect and data strategist. 📊
• Performance Analysis: Analyzed application landscapes, assessed performance and scalability, and recommended improvements. 📈
• Digital Insights Leadership: Led the design and architecture of digital insights for C-Level stakeholders, ensuring a unified data view across business organizations. 🌐
• COE Strategies: Developed and implemented COE strategies, including design authority and release readiness functions. 🏢
• API-First Champion: Championed API-first strategies and oversaw the adoption of effective release, deployment, and automation practices. 🔄
• Key Achievements:
• Salesforce Cloud Adoption: Elevated Salesforce Cloud product adoption by 30% through expert guidance and streamlined client transitions to cloud solutions. ☁️📈
• C-Level Engagements: Led strategic conversations with enterprise architects and business stakeholders to optimize enterprise architecture functions, including security, performance, and application governance. 🛡️🏢
• CI/CD Implementation: Spearheaded the implementation of CI/CD pipelines, automating the delivery process, reducing manual errors, accelerating market speed, cutting delivery timelines, and boosting productivity by around 15%. 🚀📊
• 3rd Party Product Evaluation: Recommended and executed a proof of concept for the industry-standard AppExchange product DocuSign, leading to increased productivity and a 20% reduction in delivery timelines and costs for a custom eSigning solution on the Salesforce platform. ✍️💡
• Design & Architectural Patterns: Established foundational design and architectural patterns for implementation teams, facilitating the introduction, adoption, and value acquisition of new innovations from Salesforce Releases (like No/Low Code tools). 🏗️🔧

Jun 2017 – Jan 2021 · 3 yrs 7 mos · Gurugram, Haryana, India

• Aligned leadership, management, and stakeholder perspectives on product vision, establishing tactical and strategic plans to drive organizational objectives. Led project teams in configuring and customizing Security Gateway, utilizing encryption and tokenization techniques for enhanced data obfuscation. Provided strategic consultation to business units through project teams, global forums, and individual sessions, defining enterprise-wide application strategies. Delivered thought leadership and architectural guidance to a cross-functional team, facilitating customer-related applications and data deployment to the cloud.
• Validate state of existing Solution Architecture and provide feedback for functional & technical improvements. Coach, align, collaborate and coordinate with implementation teams to deliver maintainable & scalable solution thereby, reducing costs by > 15% and enhancing operational efficiency.
• Helped in designing and implementation of scalable data architectures, managing data pipelines to ingest, process, and analyze large volumes of data. Worked with the data governance champions to defined governance policies and standards to ensure data integrity and compliance with industry regulations helping address regulatory requirements and saving > 10% efforts in responding to data related queries.
• As a technology Architect, I led the migration of a legacy monolithic system to a microservices architecture to address scaling and maintainability issues. Starting with a comprehensive assessment of the monolithic application's structure, identifying critical business functions that could be independently decoupled and aligned them with microservices.

Nov 2016 – Jun 2017 · 7 mos · Noida, Uttar Pradesh, India

• Owned the Servicing portfolio (KYC, On-Boarding, Customer Support), enhancing existing architecture and developing new product architectures in a dynamic, agile environment. Directed the design and deployment of a custom private cloud solution for merchant onboarding, leveraging AWS services and Salesforce integrations. Managed in-house teams of business analysts, solution architects, and developers to execute the product backlog, drive solution adoption, and deliver timely support to business functions.
• Cross-trained an in-house development team of more than 20 resources, re-architecting critical processes to align customizations with industry best practices. Delivered performance enhancements and savings on APIs and storage costs.
• Developed a message-oriented, loosely coupled framework for integrating Salesforce with proprietary systems, implemented a Salesforce partner portal for external user access, and designed an archival storage process to reduce storage expenses.
• Designed and implemented a robust disaster recovery strategy for the core onboarding system, which lacked DR despite being load-balanced and suffered significant downtime. Elevated system availability to 99.99% and markedly reduced risk.
• Defined data strategy based on data storage use cases, amount of data, rate of growth, number of users, privacy & security needs helping bring down the salesforce Data Storage usage by > 50% and saving on additional cost.
• Owned architectural insights for topics related to business process implementation, integration patterns, scalability, security and governing Salesforce implementations based on industry best practices.

May 2015 – Nov 2016 · 1 yr 6 mos · Greater Delhi Area

• Set up the Salesforce Center of Excellence (COE) from the ground up. Collaborated with business stakeholders to devise a comprehensive Go-To-Market strategy, offering guidance on design, implementation, tools, scalability, system performance, and resiliency. Organizing workshops, meetings with Business & IT stakeholders to understand current situation, requirements, objectives and challenges and and helped that aligned to achieving end-state architecture including Salesforce Service & Marketing Cloud, E-commerce application, Custom On-Prem service application and BI systems
• Established an in-house Salesforce Center of Excellence (COE) and developed a strategic vision for the enterprise ecosystem, encompassing Seller and Customer implementations to align with organizational objectives.
• Implemented AWS Redshift for data warehousing, enabling complex Salesforce reporting that improved decision-making and boosted customer satisfaction by 20%.
• Identifying implications of architectural decisions/changes on different work-streams (user stories, data, security, infrastructure etc) and informing responsible teams and defining data integration & migration principles.
• Collaborated with cross-functional teams to develop and maintain Salesforce integrations with upstream/downstream systems and define architectural best practices and patterns to foster security, scalability, performance and speed to market, resulting in a 20% reduction in recurring meetings and 15% increase in team productivity.

Apr 2014 – May 2015 · 1 yr 1 mo · Gurugram, Haryana, India

• Major responsibilities included:
• Co-team with the Solutions Architects and lead to produce technical architecture solution that spans multiple platforms and include integration and authentication across systems
• Manage and oversee the implementation of data security gateway solutions to ensure the delivery of highly secure solutions that are optimized for performance and built to scale
• Assist with development designs across multiple projects and articulate design considerations, trade-offs, benefits, and recommendations for a technical architecture.
• Responsible for setting up the “Centre Of Excellence (COE)” that provides best practices, reusable components, evangelization, POC, support ,training for different projects.

Jan 2013 – Apr 2014 · 1 yr 3 mos · Gurgaon

• Major responsibilities included:
• Lead the engagement effort at different stages from problem definition to diagnosis to solution design.
• Provide leadership and guidance across engagements involving platform adoption, co-creation, delivery and operational excellence.
• Own and drive unit-level and organizational initiatives with the objective of providing high quality and value added services to customers.
• Provide input for strategic planning related to consulting services.
• Guide and lead the team in
• a) Delivering the proposal by Analyzing the solution defined to solve the business problem with a view to proactively identify risks, identifying scope creep and estimate for the engagement.
• b) Studying and analyzing requirements to define solution design and solutions alternatives.
• c) Configuring and maintaining the application in line with the documentation .

Apr 2011 – Jan 2013 · 1 yr 9 mos · NCR

• Major responsibilities included:
• Project Management (Scoping, Monitoring, Stakeholder Reporting, Ensuring On Time and On Budget Delivery)
• Manage Business Expectations and ensuring timely Risk and Mitigation communication.
• Business Requirement Mapping (Evaluating, Recommending Best Fitment)
• Implementing Change Management process
• Meeting Quality Assurance processes
• Solution Architecting and Estimations
• Planning System Integration Testing and Deployments

Sep 2009 – Apr 2011 · 1 yr 7 mos

• Major responsibilities included:
• Planning project activities viz. scoping, estimation, tracking, change management, delivery management, post implementation support.
• Implementing project plans within pre-set budgets and deadlines.
• Monitoring service delivery management for technical deliverables of concurrent projects.
• Tracking and Reporting status to key Stake Holders.

Jan 2005 – Sep 2009 · 4 yrs 8 mos

• Major responsibilities included:
• Requirement analysis and communication with customers throughout the development project to manage customer expectations, resolve issues, and provide project status.
• Designing prototypes and preparing POC.
• Responsible for leading offshore software development team from Onsite in GDM model.
• Develop project plans, track project execution, manage changes, develop and execute implementation plans.
• Coordinate with other internal departments including Quality Assurance, Product Operations, and Development/Production Support.
• Design and lead the identification and specification of complex business solutions.

May 2004 – Jan 2005 · 8 mos

• Major responsibilities included:
• Customer interaction and Requirement gathering.
• Preparing Business Use Cases through interaction with the operational users.
• Preparing Design , Customization approach and Unit test case documents.
• Pre and post implementation Impact analysis.

Jan 2004 – May 2004 · 4 mos

• Major responsibilities include:
• Business requirement mapping and gap analysis.
• Technically assist the team on product customization and Integration/Interfacing.
• In-house training for the team members.
• Participate in Senior Management reviews.

Jun 2001 – Sep 2003 · 2 yrs 3 mos

• Major responsibilities included:
• Implementation of the Software for various clients
• Site support for the product.
• Design and coding for functionalities/CR’s.
• Handling data model changes in the schema.
• Database Management activities.