Oct 2018 – Mar 2019 · 5 mos

• Part of the Client Services India leadership team. Managed multiple threads across geographies for RTM and SRM initiatives for a key CPG client. Also provided org wide technical training and consultation with multiple clients across insurance, retail and energy domains.
• Actively involved with sales threads, org wide training and hiring (laterals and freshers).

Jan 2018 – Oct 2018 · 9 mos

• Key part of strategic initiatives with the Data Science team of a Banking and Insurance Client based across Australia. Was critical in setting up new way of working and building trust with the client org, Also provided technical consultation to other clients on advanced analytics projects.
• Key projects during this period:
• Set up an entity resolution framework for identification of fraudulent claims based on relationships with historic frauds.
• Collaborated on the personalisation framework to provide personalised recommendations to customers across business lines
• Built a model monitoring framework with the ability to be deployed across all models being used and built by the data science team for the clients

Jan 2016 – Dec 2017 · 1 yr 11 mos

• Client services role across multiple projects for a Banking and Insurance client based in Australia. Some of the key projects:
• Performance measurement frameworks for front line and support staff in the contact centres
• Helped with building the Credit Risk model monitoring framework for the Bank
• Framework to help make decisions on store distribution
• Three tier framework to regularly update automobile information for pricing of Motor Insurance products. This involved ingestion, outlier treatment, calculations, updates and presentation of all vehicle information at a daily level.

Jan 2016 – Jan 2016 · 0 mo

Jan 2014 – Dec 2015 · 1 yr 11 mos

• Diagnostic analysis to understand reasons for lower gross profits for a Canadian retailer
• Design retail merchandise financial planning dashboard for an Australian retailer
• Helped a managed health care company in:
• Diagnostic analysis to understand performance across geographies
• Call center staffing optimization
• Descriptive analysis to understand optimal pricing across products
• Predictive modeling to understand priority prospects
• Attribution models to understand impact of various marketing vehicles
• Also involved in business development across various domains by creating proposals and proof of concepts

Oct 2012 – Dec 2013 · 1 yr 2 mos

• Helped a US based retailer in:
• Data identification and delivery to be used for supply chain development
• Locational clustering for identifying distribution hubs to manage supply chain
• Develop heuristic framework for measuring supply chain performance at a store level using Qlikview
• Design algorithmic model to identify franchisee and employee frauds
• Develop demand planning tool to help bridge gap between store and distribution network