Jan 2022 – Jun 2023 · 1 yr 5 mos · Jakarta, Indonesia · Remote

• Engineered a cutting-edge UI Automation framework utilizing Java, Selenium, and TestNG, bolstering test efficiency and ensuring robust testing of web applications.
• Spearheaded the development of an API automation framework using Java, Rest Assured, and TestNG, facilitating comprehensive testing of RESTful web services and API endpoints.
• Implemented Extent Report for detailed and informative test reporting, providing valuable insights into test results, product quality, and release readiness.
• Demonstrated exceptional analytical and critical thinking skills, swiftly identifying defects, analyzing test results, and ensuring top-notch product quality and release readiness.
• Established and validated functional and non-functional requirements, creating high-quality stress, load, and performance test strategies, plans, and related documentation.
• Fostered seamless integration of automated tests into the software development lifecycle, collaborating closely with cross-functional teams, including development and quality assurance.
• Contributed significantly to the continuous integration and continuous delivery (CI/CD) pipeline, integrating automated tests into the build and deployment process for faster feedback and enhanced software quality.

Jun 2019 – Dec 2021 · 2 yrs 6 mos · Gurugram, Haryana, India · On-site

• Led the end-to-end design, development, and maintenance of automated testing, taking full ownership of the process.
• Streamlined testing processes and significantly reduced team testing time by developing Python scripts.
• Employed Python Flask to create and implement a Mock service, automating client integration flows in the test environment.
• Successfully managed seamless integration with various clients, such as Voltas (integrated with SAP system), Paytm (REST API integration), Levis (integrated via FTP), Snapdeal, and Limeroad, ensuring smooth operations without any issues.
• Maintained comprehensive documentation for test plans, test cases, and test results, providing a valuable reference for future initiatives.

Jan 2015 – May 2019 · 4 yrs 4 mos · Gurugram, Haryana, India · On-site

• Spearheaded first-level investigation of all operational and technical issues, acting as the primary point of contact for identifying and investigating reported issues from clients.
• Conducted in-depth root cause analysis (RCA) by replicating issues locally or debugging in code, ensuring thorough understanding for effective resolution.
• Proactively identified recurring issues and collaborated with cross-functional teams, including software development and quality assurance, to implement patch fixes and remediation measures, preventing future occurrences of the issues.
• Delivered timely and effective support to clients via on-call and email, providing step-by-step guidance and resolutions to address their technical issues, resulting in high levels of customer satisfaction and service excellence.
• Collaborated closely with operations managers, team leads, and operations staff, gathering relevant information and insights to better understand and resolve issues.