Aug 2018 – Sep 2021 · 3 yrs 1 mo · Bengaluru, Karnataka, India

• As SRE leader, directly responsible for SRE & Operations functions across 4 Markets to enable company's Online Grocery offerings across the world at a large scale
• Defined and executed Technology strategy by leveraging Cloud First
• Strategic driver for Walmart fulfilment Infra and SRE org, evaluating and building upon everything from tooling adoption, roadmap planning, setting strong operating principles, and identifying and advocating for operational efficiencies across a scaling business.
• Oversee large, often cross-functional organization-wide initiatives in alignment with Platform Strategy and Operations and collaborating with other cross-pillars

Jul 2017 – Aug 2018 · 1 yr 1 mo

• Leader of Site Reliability Engineering Team for TurboTax, an Intuit Company that generates over $2.1B in revenue per year.
• Matured the SRE organization from pure Live-site oriented on-call team to a team that's tightly aligned with Product Engineering team & sprint cycles, performs reliability/performance code fixes, builds telemetry, end-to-end automation for greater efficiency and reliability of the product
• Managing people, budgets, infrastructure, and reliability/availability/scalability of business critical customer facing applications. Responsibilities also include hiring, as well as technical leadership of initiatives, change management oversight, incident management, risk management, and problem management.
• Tax Season Readiness

Jun 2016 – Jun 2017 · 1 yr

• Responsibilities include
• Site Reliability Engineering
• 24x7 Operation Center
• Security
• Database Engineering
• Release Engineering
• Change Management
• Corp IT

Aug 2015 – Jun 2016 · 10 mos

• Lead, build and maintain Azure Services worldwide.
• Manage incidents, communications and other incident related activities for Microsoft Azure infrastructure, platforms and online services
• Effectively partner with the Microsoft Engineering & Business Groups on the operational support experience and drive improvements and automation .
• Attract, develop and retain a global team of high-performing engineers.
• Drive the culture of learning, best practice sharing, quality mindset and customer obsession across delivery communities.

Jan 2014 – Aug 2015 · 1 yr 7 mos

• IT Strategy and roadmap planning, Problem solving and decision-making and Customer satisfaction and engagement focused

Feb 2013 – Dec 2013 · 10 mos

• Lead the development, management and efficient execution of Crisis Response for Major Incidents, Service impacting high priority events and cross-Microsoft events, including major business launches. Established strategies and plans to drive efficiencies across the operations and its partner Business Groups through analytics and associated process and tool improvements. collaboration with other global teams, and leadership of the OC including planning, Metrics and KPI development, SLA management and day to day incident and crisis management specific to Service Operations and Crisis Management.
• Lead the 24x7 Service Operations for the OC that will focus on driving site up and cost down as it relates to incident and crisis management for online services and service components including Outlook.com, Bing.com, Ads and OneDrive, as well as Shared Services like AD and DNS and MOC Tooling and Monitoring services.

Apr 2010 – Jan 2013 · 2 yrs 9 mos

• Systems Engineering for Linux/FreeBSD based applications in Perl/PHP/Java having database/replication capabilities that assume both high availability and scalability requirements. The whole nine yards of SE - architect, build, deploy, monitor, automate and run 24x7. Walking with a small team to deliver on these goals while enhancing efficiency in all directions possible.
• Handling Yahoo!'s Ad Stack and cloud computing infrastructure.

Nov 2007 – Mar 2010 · 2 yrs 4 mos

• Systems Engineering for FreeBSD based applications in Perl/PHP having database/replication capabilities that assume both high availability and scalability requirements. The whole nine yards of SE - architect, build, deploy, monitor, automate and run 24x7.
• Handled systems engineering for Personalization and Open Content Platform (RSS Database) during these years

Jan 2006 – Nov 2007 · 1 yr 10 mos

• Managed Yahoo! NOC at Bangalore that supports systems, storage and network infrastructure of Yahoo! production environment. 24x7 operations executed by engineers in multiple shifts. Responsibilities included process improvement & automation, ensuring of SLAs, people & technology management, analyzing and implementing various monitoring tools

Oct 2004 – Jan 2006 · 1 yr 3 mos

• o Deploying and Managing Vinciti Proprietary software, Vinprobe (Remote Monitoring tool)
• o Managing the IT infrastructure of a client company including LAN and WAN. This includes managing Cisco 2600 routers, switches and Windows servers.
• Capacity Planning: Analysing current utilization of Links, Routers/ Switches and recommending Capacity enhancement

Oct 2004 – Jan 2006 · 1 yr 3 mos

Jan 2004 – Jan 2006 · 2 yrs

• o Deploying and Managing Vinciti Proprietary software, Vinprobe (Remote Monitoring tool)
• o Managing the IT infrastructure of a client company including LAN and WAN. This includes managing Cisco 2600 routers, switches and Windows servers.
• Capacity Planning: Analysing current utilization of Links, Routers/ Switches and recommending Capacity enhancement