Jan 2022 – Aug 2024 · 2 yrs 7 mos · Bengaluru, Karnataka, India · On-site

• Leading quality engineering team for Acko to launch complex Insurtech products. Leading SDET team in designing and building automation/testing tools and frameworks, implementing QA and Automation strategies for customer experience and back-end layers for all verticals. Estimate engineering effort, plan implementation, and roll out system changes that meet requirements for functionality, performance, scalability, reliability, and adherence to development goals and principles. The key responsibilities are:
• Work with leadership team to define QA road map, goals, and execution strategy and resource planning.
• People management, Hiring, training, mentoring and growing SDETs, QAEs and QA Leaders.
• Partner with product and tech leaders to push quality upfront (shift left testing), environment set up, build and deployment strategy.
• QA metrics measurement, reporting and goals for metrics improvement for quality, speed of execution and efficiency, automation, and CI/CD.
• Work with 3rd party vendors/companies for tools and contract workforce on-boarding and management.
• Build tools/framework and infrastructure to validate scalability, performance, and reliability guardrails for newly built applications/modules.
• Solving testing related challenges by building test data generation tools, mocking framework/services, test execution lab set up etc.

Oct 2019 – Jan 2022 · 2 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• Led quality engineering team across Amazon India Payments Experience and Consumer Engagement to launch complex projects with stakeholder in different geographical locations. Lead the Technical team in designing and building automation/testing tools and frameworks, implementing QA and Automation strategies for major features in the next generation of Amazon's payments platform. The key responsibilities were:
• Define and execute QA road map (testing, automation, build and deployment).
• Resource planning, people management, hiring, training, mentoring and developing QAEs, SDETs, QATs and Managers.
• Own automation strategies, building tools, framework, and approach for UI and back-end automation.
• Lead QA efforts for Core Payments and Rewards org for Business critical and Compliance initiative, Automated Prod deployments, lead OPEX and engineering excellence initiatives,
• Own QA metrics measurement, reporting and goals for metrics improvement.

Apr 2017 – Sep 2019 · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

Oct 2015 – Mar 2017 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

• Led complex initiatives like Sweepstakes and Giveaway Deals for Consumer Engagement org. Lead launching and enhancing social share for 13+ locales globally. Managed multi months program while growing new hires and promoting top talent. The key responsibilities were:
• Build and execute QA strategy and Automation plan for Share and Giveaways projects.
• Assigning tasks to the team members and helping them out in case of any issues.
• Mentoring new resources of the team.
• Test case design and execution, E2E validation, result verification and Bug reporting and tracking.

Apr 2009 – Oct 2015 · 6 yrs 6 mos · Bengaluru, Karnataka, India · On-site

• Led QA initiatives for Global Payment Gateway and Order Management application. Founded automation team and worked on automation of e-commerce and Seller applications for desktop and web. The key responsibilities were:
• Preparing the test plan, test objectives/spec and test cases based on SRS & discussions with Business and provide approval for SRS.
• Assigning tasks to the team members and helping them out in case of any issues. Mentoring new resources of the team.
• Test case design and execution, E2E validation, result verification & Bug reporting and tracking.
• Planning automation strategies, deciding tools, frameworks and approach for various applications based on the application technology.
• Hiring, training and mentoring SDETs.
• Identifying modules to develop, automation development planning, monitoring progress of automation, resolving automation related technical challenges & issues teams are facing.
• Implementing localization & test settings concepts to run the scripts against different environments and for different countries.
• TFS build creation, Test Agent configurations for TFS lab.
• MTM integration & execution, continuous integration & automated scheduled builds. Building and customizing automated status reporting.

Jul 2005 – Mar 2009 · 3 yrs 8 mos · Bengaluru, Karnataka, India · On-site

• Led QA initiatives for Instant Support Enterprise Edition application which is remote monitoring and support solution. The key responsibilities were:
• Test Environment Setup (Installation of Datacenter, monitoring software on End Point systems & setting up CMS).
• Test case design and execution, result verification & Bug reporting and tracking.
• Mentoring new team members.
• Writing Scripts (using Java Script) for automating Incident generations and other tasks.
• Acting Lead in absence of Team Lead.