N

Nishi Nigam

CEO

Pune, Maharashtra, India31 yrs 9 mos experience
Highly StableAI Enabled

Key Highlights

  • Over 30 years in networking and cloud technology.
  • Expert in AI-driven quality assurance and analytics.
  • Leader in building global engineering teams.
Stackforce AI infers this person is a Telecommunications and Quality Assurance expert with a focus on AI and cloud technologies.

Contact

Skills

Core Skills

Quality AssuranceAi-driven TestingAnalyticsSoftware EngineeringComplianceData AnalysisConversational AiAdvisory Leadership

Other Skills

Predictive AnalyticsVendor ManagementTest Data ManagementGoogle Cloud Platform (GCP)Machine LearningCognigy.AIAPIsMicrostrategyAzureNLPSentiment AnalysisPresentationsCommunicationPublic SpeakingAmazon Web Services (AWS)

About

With over three decades at the forefront of networking, cloud, virtualization, and multimedia realms, I stand as a dynamic engineering leader, adept at conquering intricate challenges through data-driven precision. At Avaya, I spearhead the evolution of analytics, AI, and data services for our contact center solutions, harnessing the prowess of Google Cloud, serverless computing, and real-time analytics. Armed with Six Sigma mastery and Scrum certification, I am fueled by an unwavering commitment to excellence, infusing every facet of engineering with relentless improvement and uncompromising quality. Across continents, I've nurtured and expanded global teams, cultivating a culture defined by collaboration, innovation, and unwavering customer satisfaction. As an advisory board luminary for the University of California, Irvine, Customer Experiences program, I am dedicated to illuminating pathways to success, sharing insights gleaned from the trenches of technological innovation. My mission: to craft revolutionary products that redefine communication and collaboration for enterprises worldwide.

Experience

31 yrs 9 mos
Total Experience
3 yrs
Average Tenure
1 yr 7 mos
Current Experience

Kaiser permanente

Head of Testing

Oct 2024Present · 1 yr 7 mos · Pune, Maharashtra, India

  • Head of Testing | Kaiser Permanente | AI-Driven QA & Healthcare Tech Leader
  • 🔹 Building & Scaling a large quality assurance organization from the ground up.
  • 🔹 Driving AI-Enabled Testing – leveraging LLMs & AI Agents for automation, predictive analytics & intelligent defect detection.
  • 🔹 Strategizing & Optimizing vendor management, test data & environment management.
  • 🔹 Enhancing QA Processes – defining metrics, OKRs, governance models & execution excellence frameworks.
  • 🔹 Fostering Innovation – leading an innovation lab & Quality Management Office, implementing AI-driven testing methodologies.
  • 🔹 Ensuring 24/7 Reliability – maintaining high-quality, mission-critical healthcare applications for internal & external customers.
  • Passionate about innovation, AI-powered testing, and building future-ready healthcare technology solutions.
AI-Driven TestingQuality AssurancePredictive AnalyticsVendor ManagementTest Data Management

University of california, irvine division of continuing education

Advisory Board Member, University of California, Irvine, Customer Experiences

Jun 2020Mar 2024 · 3 yrs 9 mos

PresentationsCommunicationPublic SpeakingAdvisory Leadership

Avaya

Director of Engineering, Analytics, AI and Data Services

Apr 2016May 2024 · 8 yrs 1 mo · Pune, Maharashtra, India

  • Contact Center Voice Recording -
  • o Headed Development and delivery of multiple features into Production, for Avaya Voice Recording for Compliance (PCI/HIPAA et.al.) as part of Avaya Experience Platform (AXP) - our CC solution in Google Cloud/Azure - a multi-cloud, multi-tenanted CCaaS Solution
  • o Developed APIs using Google Functions (Serverless computing) to retrieve and playback recordings
  • o Development of alerts for monitoring, playbooks for CloudOps teams to debug, usage metering for storage tracking and billing by tenants
  • o Improved team productivity by 30% through effective planning, automation
  • Analytics -
  • o Fostered Development and delivery of real-time & historical Analytics features for AXP CC Analytics (Voice & Digital) for Agent/Supervisor WFO, statistics, routing, orchestration, using Microstrategy in an Azure environment.
  • Conversational AI - Virtual Agent Studio using Cognigy.ai platform -
  • o Orchestrated development of functionality for building Virtual Agents for Avaya's CCaaS Solution in GCP/Azure by integrating with Cognigy's platform
  • o Platform provided NLP capabilities for conversational intelligence used in Chatbots
  • o Sentiment Analysis of Agent/Customer conversations was carried out through Cognigy
  • Kurmi Software - Admin Portal for Avaya OneCloud Private -
  • o Spearheaded integration/testing of the Kurmi platform for the Administration of Agents/Supervisors for our AXP customers, for MACD operations.
  • Unified Communications -
  • o Led Solution Verification teams to automate and test Avaya's UCaaS Solution Avaya Aura and its components (Communication Manager (Switch), Session Manager, System Manager)
  • o Improved automation & coverage by over 70% over 2 years
  • Spearheaded Avaya Industry/Academia Associations
  • o Interviewed and hired over 150 students from 5 local Engineering colleges
  • o Chaired Campus Hiring presentations and hiring activities
  • o Invited to be an Administrative Board Member for UC Irvine (CA, USA) and VIIT Engineering
Google Cloud Platform (GCP)Machine LearningCognigy.AIData AnalysisSoftware EngineeringAnalytics

Amazon

QA Manager

Jun 2015Feb 2016 · 8 mos · Seattle, WA, USA

Amazon Web Services (AWS)Quality AssuranceClient Requirements

Arbor networks

Director QA

Dec 2013Jun 2015 · 1 yr 6 mos · Ann Arbor, Michigan, USA

  • Driving Strategy and Execution for Quality of Arbor’s Pravail APS/NSI and Peakflow SP/TMS product lines that detect and mitigate DDoS attacks
  • Driving Continuous improvement in test methodologies
  • Managed public testing efforts for our products with NSS Labs
  • Managing execution and deliverables of our India outsourced center to run regressions, bug fix verifications and automation
DDoS MitigationQuality AssuranceContinuous Improvement

Boeing

Senior Manager, QA

Feb 2011Dec 2013 · 2 yrs 10 mos · Bangalore, India

Lawful InterceptionQuality AssuranceClient Requirements

Juniper networks

Senior Manager, Test

Jan 2010Feb 2011 · 1 yr 1 mo · Bangalore, India

RoutingQuality AssuranceClient Requirements

Konvergent media systems

Co-founder & CTO

Jan 2008Jan 2010 · 2 yrs · San Francisco, CA, USA

Quality AssuranceClient RequirementsSolutions Engineering

Motorola

QA Manager

Jan 2006Jan 2008 · 2 yrs · Mountain View, CA, USA

Quality AssuranceClient RequirementsSolutions Engineering

Cisco systems, inc

2 roles

Manager, Software Development

Dec 1997Aug 2006 · 8 yrs 8 mos · San Jose, CA, USA

Broadcast EngineeringQuality AssuranceClient Requirements

Manager, Software Development

Jan 1997Jan 2006 · 9 yrs · San Jose, CA, USA

Quality AssuranceClient RequirementsSolutions Engineering

Trillium digital systems inc.

MTS

Jan 1996Jan 1997 · 1 yr · Los Angeles Metropolitan Area

ATM NetworksQuality AssuranceClient Requirements

Tata elxsi

Specialist (D&D)

Jan 1994Jan 1996 · 2 yrs · Bangalore, India

ATM NetworksQuality AssuranceClient Requirements

Education

Johns Hopkins Whiting School of Engineering

Applied Generative AI

Apr 2025Present

Texas McCombs School of Business

Postgraduate Program — AI For Leaders

Jun 2024Nov 2024

University of Wollongong

Master of Engineering (MEng) — Computer Systems Networking and Telecommunications

Jan 1992Jan 1993

Savitribai Phule Pune University

BE — E&TC

Jan 1988Jan 1992

National Public School

Senior School (Grade XII)

Jan 1986Jan 1988

FAPS

High School (Grade X)

Jan 1975Jan 1986

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