Leroy Aloysius D'souza

Technical Recruiter

India11 yrs 6 mos experience

Key Highlights

Proven expertise in technical recruiting and customer service.
Strong analytical skills demonstrated in grading and evaluation roles.
Experience in managing customer relationships and satisfaction.

Stackforce AI infers this person is a Customer Service and Recruitment Specialist with strong analytical capabilities.

Contact

Skills

Core Skills

RecruitingCustomer ServiceGradingCustomer ExperienceCustomer SatisfactionInsuranceCustomer Relationship Management (crm)

Other Skills

Analytical SkillsSpeech RecognitionData AnnotationTranscribingMicrosoft OfficeTeam ManagementSourcingTechnical RecruitingManagementScreeningOperating SystemsContract RecruitmentTechnical DocumentationCold CallingPowerPoint

About

customer service, grading analyst

Experience

11 yrs 6 mos

Total Experience

1 yr 4 mos

Average Tenure

Current Experience

Caspex

Technical Recruiter

Jun 2024 – Jan 2025 · 7 mos · Fremont, California, United States · On-site

Identifying the job openings by communicating with the hiring managers and understanding the technical requirements.
Creating job descriptions and then posting them on various social media platforms.
Screening the applicants based on competency and job requirements.
Arranging and conducting telephonic or in-person interviews.
Making background and reference checks.
Completing all the important paperwork and offering job positions.
keeping track of all applicants and informing them about the application process.
Estimating the budgets for recruitment.

GradingAnalytical SkillsSpeech RecognitionCustomer ExperienceInsuranceCustomer Relationship Management (CRM)+22

Apple

3 roles

Grading Analyst

Aug 2021 – Nov 2023 · 2 yrs 3 mos · Hyderabad, Telangana, India

evaluating and improving the performance of Siri, Apple's virtual assistant, by analyzing user interactions and providing feedback on the quality of responses.

GradingAnalytical Skills

AI/ML Annotation Analyst

Aug 2021 – Oct 2023 · 2 yrs 2 mos · Hyderabad, Telangana, India

Grading Analyst

Aug 2021 – Oct 2023 · 2 yrs 2 mos · Hyderabad, Telangana, India

evaluating and improving the performance of Siri, Apple's virtual assistant, by analyzing user interactions and providing feedback on the quality of responses.

Analytical SkillsGradingTranscribing

Dell

Inside Sales Representative

Oct 2019 – Nov 2020 · 1 yr 1 mo · Hyderabad, Telangana

US Chat Process in Sales of Laptops, Desktops & Parts.

Customer ExperienceCustomer Satisfaction

Regalix

Account Manager

Feb 2019 – Sep 2019 · 7 mos · Hyderabad, Telangana

Google Ad words Account Strategist

Customer Satisfaction

Metaminds software solutions ltd

Customer Service Representative

Aug 2017 – Apr 2018 · 8 mos · Hyderabad, Telangana, India

Customer Experience

Silver star motors | mercedes-benz

Insurance Coordinator

May 2017 – Dec 2018 · 1 yr 7 mos · Hyderabad, Telangana, India

Achieving Financial targets providing end to end car insurance service handling maintaining customer track for insurance renewals making calls to customers for expiry and renewing the insurance policies by quoting as per the customers need and desire.

InsuranceCustomer Satisfaction

Al rostamani group

Customer Service Advisor

May 2014 – Jun 2017 · 3 yrs 1 mo · Dubai, United Arab Emirates

Franchise of Michelin Tyre Plus

Customer Relationship Management (CRM)Customer ExperienceCustomer Satisfaction

Sridevi auto solutions (sas)

Service Advisor

Oct 2013 – Jan 2014 · 3 mos · Malkajgiri

Supervise accidental repairs and assist in insurance claims for body repair.
Service Multi Brand Vehicles and to keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.
Verifies vehicle serviceability by conducting test drives; adjusting controls and systems.
Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.

Sai service station ltd

Service Technician

Jul 2011 – Sep 2013 · 2 yrs 2 mos · Balanagar industrial area IDPL

Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.
Verifies vehicle serviceability by conducting test drives; adjusting controls and systems.
Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.