Deepanck Banwari

Customer Success Manager

Nagpur, Maharashtra, India7 yrs 6 mos experience
Highly Stable

Key Highlights

  • 7+ years of experience in high-value customer service.
  • Expert in building trust with premium clients.
  • Focused on growth in Jewellery Retail and Luxury Customer Service.
Stackforce AI infers this person is a Luxury Customer Service Specialist with a focus on high-value client interactions.

Contact

Skills

Core Skills

Premium Customer HandlingLuxury Client Communication

Other Skills

Calm & Polite CommunicationComplaint ResolutionTrust BuildingCustomer SatisfactionProblem SolvingInbound/Outbound CallsCalm & Polite BehaviourRetail Customer UnderstandingHigh-Value ServicePatienceSoft SkillsCollaborative Problem SolvingCommunicationTeam CollaborationTeamwork

About

I am a customer-service professional with 7+ years of experience in handling high-value and premium customers, including government officers, corporate executives, police officials and general clients. I worked with Epson India Pvt. Ltd. in on-site customer service and troubleshooting roles. My personality is calm, polite and patient — which helps me build trust quickly with customers. These qualities perfectly match the Jewellery Retail environment where trust, clarity, communication and behaviour matter more than anything else. I am focusing my career path into Jewellery Retail & Luxury Customer Service roles and improving my communication, grooming and sales understanding for long-term growth. Looking for future opportunities in: • Jewellery Retail • Luxury Customer Service • High-Value Client Handling • Store Sales & Operations • Retail Customer Experience Roles

Experience

7 yrs 6 mos
Total Experience
7 yrs 6 mos
Average Tenure
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Current Experience

Epson india pvt ltd.

Senior Services Engineer

Jan 2018Jul 2025 · 7 yrs 6 mos · Balaghat, Madhya Pradesh, India · On-site

  • Installed and serviced printers, projectors & scanners for premium clients
  • Interacted daily with government officers, corporate executives and high-value customers
  • Provided calm, polite and clear communication during all customer interactions
  • Handled critical breakdowns and pressure situations with patience and professionalism
  • Consistently delivered high customer satisfaction and positive service experiences
  • Maintained service documentation, daily logs and technical reports accurately
  • Resolved customer complaints and built long-term trust through respectful communication
  • Handled inbound & outbound support calls with polite phone etiquette
  • Understood customer needs clearly and provided the best possible solutions
Premium Customer HandlingLuxury Client CommunicationCalm & Polite CommunicationComplaint ResolutionTrust BuildingCustomer Satisfaction+2

Education

Ravindranath Tagore University Bhopal

Bachelor of Computer Applications — Computer Science

Jan 2021Apr 2024

Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

Bachelors's in Computer Application — Computer Science

Jul 2021Jul 2024

AISECT UNIVERSITY

Bachelor of Computer Applications (BCA) — Computer Science

Jan 2021Jan 2024