Feb 2022 – Dec 2023 · 1 yr 10 mos · San Francisco Bay Area

• Tech Lead Data Scientist for the Loyalty team.

Feb 2021 – Feb 2022 · 1 yr · United States

• Worked on PCRA (Product Content Research and Analytics), focused on exploring and developing metrics to assess Netflix' content quality.

Jun 2017 – Feb 2021 · 3 yrs 8 mos · San Francisco Bay Area

• Product minded Data Scientist, working on the Integrity and Marketplace spaces at Facebook.
• Experience spans a wide variety of teams and products -- from highly back-end systems to consumer interfacing interventions.

Jan 2017 – May 2017 · 4 mos

• Redshift Schema Design for Performance Optimization, involving architecture decisions, sort keys, distribution keys, as well as creating logical rules and scripts to enforce permissions on tables / schemas.
• Targeted users, using Python, SQL and various Machine Learning Models - mostly supervised learning, to cluster users and improve offer / engagement logic in product.
• Managed 2 - 3 data analysts and helped them develop their own analyses as well as learn skills relevant to the job.
• Stack: Python, IAM, Redshift, EC2, ECS, S3, CLI, Machine Learning, amongst other technologies

Sep 2015 – Jan 2017 · 1 yr 4 mos

• Solved business problems with data driven approach
• Supported the product and customer support teams with one-off analysis, dashboards and ETLs
• Created dashboards to monitore new signups, returning users, customer support levels
• Performed SQL and generated data visualization (Looker, LookML)
• In job projects included use of Python, IAM, Redshift, EC2, ECS, S3, CLI, Machine Learning, amongst other technologies
• Skills: SQL, Looker, data visualization, email targeting, machine learning

Aug 2014 – Dec 2014 · 4 mos · São Paulo e Região, Brasil

• Responsible for the CRM of 30+ countries
• Directly managed a 3 people team (plus points of contact in all the countries with operations)
• Evaluated and improved the performance of the emails sent
• Management of Exacttarget
• Conduction of A/B Testings
• HTML and SQL intensive work
• Skills: SQL, MySQL, HTML, email targeting, A/B Testing, people management

Jul 2013 – Jul 2014 · 1 yr · São Paulo e Região, Brasil

• Improved both the Average Customer Satisfaction by 20% and the agents’ productivity by more than 30% by improving processes of the area, reviewing the given answers and structuring bonus policies.
• Led a migration from Zendesk to Salesforce, allowing Customer Service to have a powerful CRM on their hands
• Created a Fraud Prevention Area and led a team of 3 people, increasing customer feedback 15% and consistent decreasing frauds.
• Structured and analyzed the Business main KPIs and their reflection in the business context
• Improved marketing processes, benchmarking with Rocket ventures
• Formulated weekly/monthly reports to the Investors with the main highlights and key events of the period
• Skills: data visualization, Excel, SQL, PostgreSQL, A/B Testing, people management, product strategy, business strategy

Jan 2012 – May 2013 · 1 yr 4 mos

• Participated in 8 projects (most are confidential) from a wide variety of industries and scopes (90%+ utilization throughout the internship)
• Interfaced with customers in São Paulo, Curitiba and Porto Alegre on-site
• Identified problems and solved them by collecting data to support hypotheses and build analysis
• Contributed to savings and earning opportunities of millions of dollars
• Skills: Interpersonal skills, Excel, problem solving, research

Jan 2011 – Dec 2011 · 11 mos