May 2024 – Mar 2025 · 10 mos · Bengaluru, Karnataka, India · Hybrid

• Created the strategy for customers to from DC to Cloud for confluence and JIRA. Ideation to implementation.

Oct 2021 – Mar 2022 · 5 mos · Benagluru

• Supply chain strategy, Inventory and WMS systems.

Nov 2019 – Oct 2021 · 1 yr 11 mos · Bangalore

• Create a flexible cloud based platform (PaaS) for setting up Price, Promotion and clearances for Tesco online and offline stores.
• Enable flexible creation of different types promotion, prices and clearances across geographies
• Enable legal adherence
• Enable easier integration and reduced go to market platform for quick business experiments

Jul 2018 – Oct 2019 · 1 yr 3 mos · Bengaluru, Karnataka, India

• I drive the seller acquisition product charter - partner acquisition through inbound, outbound and through strategic partnership - US, International and Canada
• Launched the new Onboarding application reducing the acquisition time by 60%
• Moved away from queue based support system increasing the efficiency by 20%
• Partner integration leading to new sellers acquisition increasing the rate by 10%
• I also drive the supplier and seller support product charter, the different UI that they interact to register complains establishing new touch points for facilitating easy partner experience for our 3rd party sellers, suppliers and other partners - US and International
• Executed the strategy of onbaording all support platforms to one single platform
• I also drive the backend CRM charter for all our partners through a cloud based solution and enable easy communication between various systems
• Served as an internal evangelist for the product
• Drive the partner vetting product for compliance and onboarding
• Increased partner NPS by 5 basis points for acquisition
• Increased seller acquisition by 78% Q on Q
• Increased support NPS by 10% through support initiatives

Jul 2016 – Jul 2018 · 2 yrs

• Drove the product charter for the customer acquisition and onboarding platform for a medical devices company
• Increased the customer acquisition by 45% from stores
• Drove the CRM product charter for a medical devices company
• Drove the order management platform charter for a medical devices company
• Drove the insurance platform charter for a dental insurance company for mobile application on ios and android
• Drove the RA and financial reconciliation platform for a large medical insurance payer
• Increased overall revenue by 24%
• Increased customer NPS by 15%

Apr 2013 – Jul 2016 · 3 yrs 3 mos

• Drove the product charter for an MMIS platform for Claim submission
• Drove the product charter for service authorization for a MMIS platform
• Drove the product charter for a complete MMIS implementation platform for multiple US states

Apr 2012 – Jun 2012 · 2 mos · Greater Jaipur Area

• Was responsible for establishing the South Indian Market, established Warehouse operations, established businesses with Medium size Kirana stores, Big Bazaar, Nilgiris and small retailers.

Mar 2011 – Jun 2011 · 3 mos · Bengaluru, Karnataka, India

• Responsible for test automation using selenium

Jun 2009 – Mar 2011 · 1 yr 9 mos · Greater Chennai Area

• Worked on Automation testing developing scripts in different tools like QTP, QC, Selenium.