Shreya Biswa — Operations Associate

As an Operation Specialist Hosting at Airbnb, I work with a global team to provide exceptional service and support to our hosts and guests. I leverage my analytical skills and hospitality expertise to handle complex cases, resolve issues, and ensure customer satisfaction. I have a strong background in customer service, having worked as a Customer Service Specialist at Barlcays and an Appeals and Escalations Associate at Airbnb. In these roles, I demonstrated my ability to communicate effectively, solve problems, and deliver results. I received multiple recognitions and awards for my performance and professionalism. I am passionate about learning new skills and enhancing my knowledge. I have completed two LinkedIn courses on Interpersonal Communication and Communication Foundations, and I am always eager to take on new challenges and opportunities. I hold a Diploma of Education in Hotel from International Institute of Hotel Management, where I gained valuable insights and experience in the hospitality industry.

Stackforce AI infers this person is a Customer Experience Specialist in the Hospitality industry.

Location: Delhi, India

Experience: 5 yrs 6 mos