Elvis Ferns

Operations Associate

Mumbai, Maharashtra, India24 yrs 5 mos experience

Highly Stable

Key Highlights

Proven expertise in quality assurance and auditing.
Strong background in customer service and client management.
Effective team leadership and operational efficiency skills.

Stackforce AI infers this person is a Quality Assurance professional with a strong focus on customer service in BPO environments.

Contact

Skills

Core Skills

Quality Assurance

Other Skills

AuditingDisbursementsCredit Card Transaction ProcessingQuality ControlCustomer QualityReporting RequirementsManage client expectationsBilling ProcessServe Safe CertifiedMerchandise PlanningMaintenanceCheck ProcessingNon-Profit AccountingAccount HandlersCall Quality

Experience

24 yrs 5 mos

Total Experience

4 yrs

Average Tenure

4 mos

Current Experience

Dust value

Quality Analyst

Jan 2026 – Present · 4 mos · Mumbai, Maharashtra, India · On-site

Airbnb

Quality Team Lead

Aug 2025 – Jan 2026 · 5 mos · Mumbai, Maharashtra, India · On-site

Worked with Airbnb as a quality analyst since 15th January 2023.
Promoted as Quality Team Leader 1st August 2025 till 7th January 2026

Teleperformance

2 roles

Associate

Feb 2015 – Present · 11 yrs 3 mos

BPO

Feb 2015 – Jan 2026 · 10 yrs 11 mos

Quality Team Leader

AuditingQuality Assurance

Teleperformance bpo solutions limited

Customer Associate

Feb 2015 – Present · 11 yrs 3 mos

As a Customer Associate from 24TH Feb 15, was promoted as a quality Analyst on 1st Jan 2018 till date.

Firstsource

Customer Associate

Aug 2012 – Dec 2014 · 2 yrs 4 mos

As a Customer Associate from 29TH August 2012 till 22nd Dec 2014.

Hutchison 3 global services

Customer Associate

Jun 2010 – Dec 2011 · 1 yr 6 mos

As a Customer Associate from 28TH June 2010 till 17TH December 2011.

Star creation

Event Coordinator

Aug 2007 – Jun 2010 · 2 yrs 10 mos

As an Event co-ordinator since 25th August 2007 till 27th June 2010.

Wipro bpo

Customer Associate

Feb 2005 – Aug 2007 · 2 yrs 6 mos

As a Senior Customer Associate from 14TH February 2005 till 6TH August 2007.

Crossroads, piramyd supermarket

Salesperson

Nov 2003 – Dec 2004 · 1 yr 1 mo

As a Sales Associate from 7TH November 2003 till 20TH December 2004.

Mc donald’s

Crew Member

Jul 2000 – Jun 2003 · 2 yrs 11 mos

As a Crew Member from 12TH July 2000 till 30TH June 2003.

Education

St Stanislaus College

High School Diploma

St. Andrew's College

High School Diploma

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