Leonardo Oliveira

Operations Associate

São Paulo, Brazil7 yrs 11 mos experience

Highly StableAI Enabled

Key Highlights

Successfully launched Veriff's Brazil hub for 80+ employees.
Transformed office spaces into vibrant tech hubs.
Managed logistics for cross-border office builds.

Stackforce AI infers this person is a Workplace Operations Specialist with expertise in SaaS and employee experience management.

Contact

Skills

Core Skills

Workplace OptimizationProject Management

Other Skills

Office SetupFacility ManagementEmployee ExperienceSecurity & ComplianceTicket managementBudget ControlLogisticsRemote Employee ExperienceOffice OperationsStrategic ProjectsTechnology InnovationLogistics LeadershipTroubleshootingCorporate TaxImport Logistics

Experience

7 yrs 11 mos

Total Experience

1 yr 8 mos

Average Tenure

1 yr 2 mos

Current Experience

Veriff

2 roles

Workplace and Employee Experience Coordinator (LATAM and US)

Jul 2025 – Present · 10 mos · São Paulo, Brazil

As Workplace and Employee Experience Coordinator, I keep being responsible for both the operations and employee experience for Veriff’s São Paulo office, our Americas hub, plus, responsable to guarantee that the remote employees from LATAM and US are also having a good experience working in Veriff.
Key Achievements and responsabilities:
Office Setup: Launched Veriff Brazil’s hub, managing build-out and operations for 80+ employees.
Facility Management: Oversee maintenance, cleaning, and landscaping. Also responsible for redesigns and office repurpose to guarantee we are taking the best from our space
Employee Experience: Responsible for onboarding, internal events, snacks and internal comms
Security & Compliance: Manage 24/7 security operation, badge control and Health and Safety (ergonomics, evacuation plan, etc)
Ticket management: Manage and control workplace related tickets
Budget Control: Optimize OPEX/CAPEX, streamlining vendor deals (e.g., snack packs, maintenance).
Logistics: Managed importation/exportation logistics, coordinating cross-border vendor deliveries to support office builds.
Remote Employee Experience: Planning activities, Swags logistics, events, ergonomics and general experience support

Office SetupFacility ManagementEmployee ExperienceSecurity & ComplianceTicket managementBudget Control+4

Workplace and Engagement Coordinator

Mar 2025 – Jul 2025 · 4 mos · São Paulo, Brazil

As Workplace and Engagement Coordinator, I'm responsible for both the operations and employee experience for Veriff’s São Paulo office, our Americas hub. I transformed a blank space into a vibrant tech hub, driving facilities, culture, and efficiency to support Veriff’s mission of a safer online world. My role blend strategic operations with team engagement.
Key Achievements and responsabilities:
Office Setup: Launched Veriff Brazil’s hub, managing build-out and operations for 80+ employees.
Facility Management: Oversee maintenance, cleaning, and landscaping. Also responsible for redesigns and office repurpose to guarantee we are taking the best from our space
Employee Experience: Responsible for onboarding, internal events, snacks and internal comms
Security & Compliance: Manage 24/7 security operation, badge control and Health and Safety (ergonomics, evacuation plan, etc)
Ticket management: Manage and control workplace related tickets
Budget Control: Optimize OPEX/CAPEX, streamlining vendor deals (e.g., snack packs, maintenance).
Logistics: Managed importation/exportation logistics, coordinating cross-border vendor deliveries to support office builds.

Office SetupFacility ManagementEmployee ExperienceSecurity & ComplianceTicket managementBudget Control+3

Netflix

2 roles

Workplace Coordinator (Brazil & Argentina)

Promoted

Apr 2021 – Mar 2025 · 3 yrs 11 mos · São Paulo, Brazil

As Workplace Coordinator at Netflix, I drove operations and employee experience across Brazil and Argentina offices, creating vibrant, efficient workplaces for 270+ employees in LATAM’s dynamic entertainment hub. Blending strategic planning with hands-on execution, I managed facilities, events, and technology initiatives, ensuring seamless operations and a culture of creativity. My role combined delivering operational excellence and team engagement across borders.
Key Achievements and responsabilities:
Office Operations: Executing maintenance, janitorial, gardening, and pest control for Brazil/Argentina hubs, optimizing HVAC and remodeling projects to enhance workplace safety and comfort.
Employee Experience: Strategy for the Food & Beverage programs and in-office events (e.g., from All hands to Halloween custome contest), boosting morale through fun internal comms; managed the reception team for 200+ daily staff and visitors.
Strategic Projects: Contributed data-driven insights to shape LATAM workplace strategies (via Zendesk, I&D initiatives and our existing programs) executing high-impact Experience (F&B) and Operations (restructuring) programs.
Technology Innovation: Acted as Informed captain for the Zendesk implementation and enhancements for LATAM, streamlining ticketing; introduced tech solutions to modernize Workplace team workflows.
Office Relocation: Co-led the two Brazil office relocation taskforce + the Argentina office relocation, ensuring a smooth, impactful transition for 200+ employees with minimal downtime.
Logistics Leadership: Managed importation/exportation logistics, coordinating cross-border vendor deliveries to support office builds.

Office OperationsEmployee ExperienceStrategic ProjectsTechnology InnovationLogistics LeadershipWorkplace Optimization+1

Bilingual Receptionist (Contract by Arslan)

Jan 2019 – Mar 2021 · 2 yrs 2 mos · São Paulo, Brazil

Axa partners

Travel Assistance Coordinator

Feb 2018 – Jan 2019 · 11 mos · Barueri

Handled cases from international travelers to activate insurance and provide immediate medical assistance. Conducted initial assessments, coordinated on-site doctor visits or remote support with AXA's medical team, often connecting directly with hospitals and clinics around the world to arrange care, and employed a calm, efficient strategy to resolve emergencies — ensuring quick access to care for issues ranging from minor injuries to serious conditions. Delivered high-quality support in high-pressure situations for global clients.