Nov 2022 – Mar 2023 · 4 mos · Cary, North Carolina, United States · Remote

• Lead identification of service process transformation opportunities
• As-is Assessments
• Target process and operating model definition
• Target Architecture in Detail , with Cloud Service CRM at the centre
• Identify key process design decisions for long term business tranformation
• Leading Agile Planning and Business Value Realization monitoring

Mar 2022 – Aug 2022 · 5 mos · United States

• Assess key use cases for Subscription based sales
• Define As-is sales operating process
• Define Target Subscription process components in L2O, O2C and F&A areas.
• Define Target Architecture with Oracle ERP Cloud at the center.
• Soluton Evolution Roadmap definition,inline to business roadmap

Dec 2021 – Feb 2022 · 2 mos · United States · Remote

• Assess current commerce operations
• Advice outside-in view of reference industry best practices architecture and innovations
• Define target operating model and process changes
• Define business capabilities for modern B2B Commerce
• Develop and help prioritize backlog

Nov 2020 – Present · 5 yrs 6 mos · Bangalore Urban, Karnataka, India · On-site

• Led Product development and GTM from scratch for entire portfolio at T24Global.
• Developed 20+ GenAI frameworks for seamless integration in CRM and ERP systems.
• Assisted global organizations in implementing next-gen technologies for operational efficiency.
• Contributed to client revenue growth and digital transformation through consulting solutions.

Feb 2020 – Dec 2020 · 10 mos · India

• Assess existing applications and processes in Order to cash and Finance/Accounting domain
• Lead more than 25 workshops for detailed as-is process documentations
• Educate and Advice on modern ways of Process Orchestration with Cloud Applications
• Advice Mergers and Acquisitions based Finance processes across AR and AP.
• Define target state ERP and CRM architecture for globally 25+ entities
• Define Solution Evolution Roadmap and Realization Plan

Oct 2019 – Dec 2019 · 2 mos · United Kingdom · Remote

• Business wanted to integrated newer acquisition companies sales operations under one Sales and Service Cloud CRM.
• My role was to assess as-is operations lad to cash process.
• Advice key process transformation opportunities
• Target state architecture with Cloud CRM and ERP at the centre

May 2017 – Mar 2019 · 1 yr 10 mos · United States

• Lead lead to order, Catalog MDM Process and Commerce operations processes transformation
• Design B2B and B2C persona based journey for integrated .COM website engagement
• Define Architecture with on-prem CRM, B2B Commerce, B2B Catalog, Search Engines at the center
• Define backlog and run prioritization workshops
• Lead the technical architecture advisory, from Outside-in perspective.
• Technical thought leader for a mix of Digital Channels, BPM, RPA, Commerce and AI driven intelligent operations

Mar 2017 – Jan 2018 · 10 mos · Raleigh-Durham-Chapel Hill Area · On-site

• Led business process transformation for a series of digital channels evolution
• Patient need specific demand management and advisory engagement channel development
• Led digital architecture of B2B Commerce and integratd CX Channels for Doctors relationship Management

Apr 2015 – Feb 2017 · 1 yr 10 mos · Stockholm, Stockholm County, Sweden · On-site

• Led B2B Commerce program assessments, architecture design and implementation
• Engaged Process SMEs across key geographies for a localized commerce, with a core global template

Apr 2015 – Jan 2016 · 9 mos · Munich, Bavaria, Germany · On-site

• Led quantiative analysis of existing O2C operations cost
• Defined key levers and their milestones for an outcome based business transformation model
• Define solution mix roadmap and helped realize 62% efficiency in O2C operations in 3 yrs time.
• Technical thought leader for a mizx of Digital Channels, BPM, RPA, Commerce and AI driven intelligent operations

Apr 2015 – Dec 2015 · 8 mos · London, England, United Kingdom · On-site

• Led large B2B Commerce capabilitiies and architecture advisory with CXO / CIO team
• Led eCommerce and CRM integrated development
• Defined key personas to run operations , post implementation

Apr 2012 – Jan 2014 · 1 yr 9 mos · London, England, United Kingdom · On-site

• Led business assessment on different wholesalers, distributors and retailers sales process and B2B Order management flows for UPSTREAM business operations.
• Drove one of the largest O&G upstream business digital transformation.
• Led digital architecture and capability matrix for commerce, CX, Business Value Acclerators ecosystem, OM, Service management operations

Mar 2011 – Feb 2012 · 11 mos · Eindhoven, North Brabant, Netherlands · On-site

• Led assessment of legacy commerce and CX operations process and technology
• Defined target journey, alignment to digital channels and mapped futuristic capability
• Led architecture and Digital Cells Design across end to end M2O process
• Ran fast agile culture, with business usable outputs delivery in 4-5 months.

Jan 2011 – Oct 2023 · 12 yrs 9 mos

Feb 2010 – Feb 2011 · 1 yr

• Manage Sales Operations for Parent and Acquired Company
• Manage Pre-sales for both Products and Services
• Manage organisational priorities as directed by CEO and BOD
• Engage and manage relationships with the customers visiting campus.
• Manage strategic account planning and quota for annual targets.
• Prepare business cases, proposals, project plan, track delivery and ensure invoicing
• Ensure quality and timely delivery of Proposals and Legal Agreements
• Facilitate sales collaterals generation for Global Sales Operations.
• Manage collaboration and sales support for a multi-million acquisition.
• Keep track of upcoming market trends and formulate strategy for different service offerings.
• Solution Consulting
• Supervise company CRM operations, for timely delivery and real-time communication with Customers, Sales team, Operations and Senior Management

Jun 2007 – Aug 2009 · 2 yrs 2 mos

• Client Requirement Gathering and Analysis
• Preparing Proposals, Business Cases, Defence Presentations, Functional Specifications Document, Business Requirements Document, Use case document and Process models
• Led a team of pre-sales associates for Consulting and Enterprise Solutions
• Identify cross-selling opportunities
• Maintain MIS for the Content and Business Process Management
• Secondary research for the upcoming market trends and coming up with micro-strategies and tactical plans to deal with it.
• Manage response to RFPs and RFIs.
• Develop work break-down structure (WBS) and come up with highly competitive commercials.
• Facilitating business understanding among team members
• Developing collaterals for Service offerings packaging.
• Solution Consulting
• Rated Star Performer (twice) for Business Analysis

Jun 2005 – Nov 2006 · 1 yr 5 mos

• Sales for Web-hosting and Web-designing
• Handling Linux Control panel and Helm Windows web hosting