Apr 2024 – Apr 2026 · 2 yrs · Remote

Mar 2022 – Apr 2024 · 2 yrs 1 mo · Bengaluru, Karnataka, India

Nov 2020 – Mar 2022 · 1 yr 4 mos

Sep 2017 – Nov 2020 · 3 yrs 2 mos

Jan 2016 – Aug 2017 · 1 yr 7 mos

• Perform proactive capacity management for User profile and Department Share utilizations for 160 sites globally.
• Handling of capacity related events generated by SCOM when a site reaches 80% of free space used or a mount point hits 90% usage.
• Disk expansion exercises for sites, which are at critical utilization.
• Load balancing to alleviate free space utilization for user and department shares.
• Internal housekeeping and engage Business Focal Points regularly to perform housekeeping to reduce free space utilizations to acceptable levels.
• Quota increases for DSA servers to prevent capacity issues on user and department shares.
• Perform acceptance activities for new File Servers
• Work with project teams to perform user profile moves and department share moves as and when required.
• Provide Capacity reports
• Work closely with the EUC Capacity Management Process Team to produce reports for Disk Quota Management, revise processes and escalate issues pertaining to capacity issues to CSMs.
• Perform capacity forecast for new demand from business

Jan 2014 – Dec 2015 · 1 yr 11 mos

• Analyze system and application faults and troubleshoot and run diagnostic tests on systems to determine cause of problems.
• Rebuilding user’s local profile and roaming profile to resolve profile related issues.
• Create/remove user from AD, add in the group, setup User permissions, Create distribution group.
• Configuration of Trust between Domains. Configuration and management File and Printer Server.
• Managing the System Performance & Reliability Backup & recovery management.
• Analyzing SCCM Client logs on user machines and troubleshooting accordingly.
• Issues related to Citrix, resetting Citrix user profiles, applications hosted on Citrix servers.
• Setting up VASCO tokens for the users.
• Issues related to user’s smartcard.

Jan 2012 – Dec 2013 · 1 yr 11 mos

• Supporting all client applications
• Troubleshooting issues with MS Outlook 2007(Creating test profiles, checking cached copy(outlook.ost), and other settings in Outlook)
• Supporting issues with MS Office Package and custom addins designed by KPMG
• Performing password resets and managing issues with user accounts from Active Directory
• Configuring Blackberry mobile devices from BES (Blackberry Enterprise server), activating devices for client emails, handling synchronization issues and various settings of the device
• Configuring iPhone and iPad from Mobile Iron server (Activating the devices for KPMG emails, installing client profiles, remote wiping data (incase device is lost/stolen)
• Handling VPN issues (Cisco Anyconnect)
• RSA token (Activation, synchronization, setting up PIN, enabling/disabling from RSA server)
• Mentoring the team and floor support
• AVAYA monitoring and generating hourly SLA reports
• Have worked in Amdocs and SM9 ticketing tools

Mar 2011 – Nov 2011 · 8 mos

• Basic installation / uninstallation of Operating systems
• Help the customer's problem with the computers, after making thorough analysis on his computer hardware.
• Basic Networking troubleshooting.
• Troubleshooting the entire operating system related issues, like "Windows updates, Networking, Page cannot be Displayed, Installing devices" and so on.
• To ensure full customer satisfaction during calls by providing Desktop support for Windows XP/Vista/7 Users in the United States.
• Installation of operating systems.
• Installing latest hot fixes and service packs.
• Areas of support are Computer Browsing, DHCP, DNS,TCP/IP, Network Connectivity, Wireless Authentication.