Sep 2022 – Sep 2023 · 1 yr · Bengaluru, Karnataka, India

• Land an end-to-end value prop for Security & Performance that spans the breadth of Cloudflare
• Product offerings (CDN, Application Performance, Application Security, Network Performance, Network Security, Email Security, Zero trust private access, Secure Web Gateway, CASB, Developer Services)
• Empower customers in their Security adoption journey, helping them to define a Secure strategy, Architecture of necessary security controls aligned with Cloudflare Security and Performance product suites
• Work closely with Strategic Account Executives to educate prospect customers on how they can obtain success on the Cloudflare platform
• Apply technical knowledge to architect security solutions that meet business, IT, Regulation and Compliance needs, infusing key security technologies where appropriate
• Be a Voice of Customer to share insights and best practices, connect with Global Engineering and Product teams at Cloudflare to remove blockers and influence the roadmap
• Maintain long-term trusted adviser relationships with the peers at your customers and work hand-in-hand with the Customer Success team to ensure your customers are delighted with Cloudflare offerings

Jan 2022 – Sep 2022 · 8 mos

• Work with customers in strategic accounts to solve the challenges witnessed during digital transformation in the internal IT and GoToMarket business functions
• Work with large enterprises from various segments like IT/ITeS, BFSI, NBFC etc and solve their business problems with Citrix solutions
• Work with channel and partners to expand Citrix reach into enterprise accounts

Jul 2020 – Dec 2021 · 1 yr 5 mos

• Focus on the outcomes of customer business and tie that back to technology
• Provide technical insights to sales reps and partners on customer deals across the sales cycle
• Drive development of technical offerings to meet customer business needs
• Provide visibility into technology trends, product developments and technology capabilities
• Work on initiatives for pipeline generation

Feb 2019 – Jun 2020 · 1 yr 4 mos

• Assist sales team in their opportunities for technical and architectural discussions
• Scope the Professional Services networking engagements
• Delivery of the Professional Services networking engagements
• Oversight for the Professional Services networking engagements
• Handle the complex networking engagements like:
• SD-WAN Design for 4500 sites for an BFSI customer
• SD-WAN Design for 56 sites across 14 countries for an BFSI customer
• SD-WAN Design for 100 sites for an Oil and Gas customer
• SD-WAN Design for 200 sites for an automobile customer
• WAN Optimization Design for 40+ sites for an enterprise customer

Mar 2018 – Jan 2019 · 10 mos

• To lead internal and customer-facing projects of medium to large-size or complexity and the development of project deliverables of internal projects (system integration, white papers, scalability and performance tests) to a large extent and lead most customer engagements.
• Some of the key engagements are:
• Design for ADC with WAF and TLS mutual authentication in public clouds for an enterprise customer
• Design for ADC for server load balancing and GSLB for a telecom customer
• Design for WAF for a BPO organisation
• Design for SD-WAN for 15 sites for an Pharmacy customer
• Design for ADC and Gateway for an BPO customer

Sep 2016 – Apr 2018 · 1 yr 7 mos

• Perform on-site and remote network design, configuration, integration, troubleshooting and installation of Citrix networking products and solutions and assist clients with assigned tasks and projects such as overall architecture review and project management.

Apr 2015 – Aug 2016 · 1 yr 4 mos

• Take care of high priority escalations for networking product group which include NetScaler, NetScaler Gateway, CloudBridge, Command Center.
• Follow up with engineering team/product management team/ release management teams for addressing the technical road blocks that customer's hit.
• Do audits for the escalation requests to make sure that we are making progress on the issues and keeping the customer happy.
• Deliver technical sessions to the internal teams so that teams can ramp up on the new features and technologies in use.
• Help with the interviews and also take care of the induction/training of the new hires.

Oct 2014 – Apr 2015 · 6 mos

• Supporting customers with network/integration/deployment/security issues on Citrix Networking products mentioned below:
• Netscaler
• Netscaler Gateway
• Appcontroller
• Storefront
• Web interface
• Command center
• Netscaler Insight

Feb 2012 – Oct 2014 · 2 yrs 8 mos

• To take care of the escalations from the frontline team for NetScaler and NetScaler gateway products.
• Answer the technical queries of the internal teams.

Oct 2010 – Feb 2012 · 1 yr 4 mos · Greater Hyderabad Area

• Worked for UBS (Swiss Bank) account as a part of Network Security team.
• Implementation for Firewalls, Load Balancers, Proxies and DNS.
• Change and incident management for Firewalls, Load Balancers, Proxies and DNS.

Mar 2010 – Oct 2010 · 7 mos

• Worked for UBS(Swiss Bank) account as a part of Network Security team.
• Implementation for Firewalls, Load Balancers, Proxies and DNS.
• Change and incident management for Firewalls, Load Balancers, Proxies and DNS.

Oct 2009 – Mar 2010 · 5 mos

• Technical lead for APAC TAC for the juniper netscreen firewalls.

May 2009 – Sep 2009 · 4 mos

• Handle escalations for Juniper firewalls at JTAC

Dec 2008 – Apr 2009 · 4 mos

• Handle technical issues reported on Juniper Firewalls at JTAC

Jun 2008 – Nov 2008 · 5 mos

• Trainee at Infosys campus that covered generic training and specialised training on network technologies.