Abhishek Tambe

Operations Associate

Hyderabad, Telangana, India2 yrs 8 mos experience

Key Highlights

Expert in logistics optimization and operations management.
Proven track record in enhancing customer satisfaction.
Strong problem-solving skills in high-pressure environments.

Stackforce AI infers this person is a Logistics and Operations Management professional with a strong focus on customer experience.

Contact

Skills

Core Skills

Operations ManagementLogistics ManagementCustomer ExperienceCustomer SatisfactionCustomer ServiceData Analysis

Other Skills

Time ManagementThird-Party Logistics (3PL)Team ManagementCustomer Relationship Management (CRM)Customer SupportMicrosoft OfficeAutoCAD

About

As a Field and Operations Manager at Zomato, I specialize in operations management, logistics optimization, and creating seamless online ordering experiences. My role involves identifying and resolving logistical challenges, implementing strategies to boost delivery efficiency, and collaborating with teams to streamline processes. I am passionate about fostering a culture of innovation, efficiency, and customer-first thinking, while leveraging strong problem-solving skills to support organizational goals. With hands-on experience in operations and logistics, I am committed to driving excellence in delivery systems and enhancing customer satisfaction.

Experience

2 yrs 8 mos

Total Experience

10 mos

Average Tenure

Current Experience

Zomato

2 roles

Operations Manager

Promoted

Mar 2025 – Jan 2026 · 10 mos · Hyderabad, Telangana, India · On-site

In my new role in Field and Operations at Zomato, I manage the logistics of the online ordering process. I focus on optimizing delivery systems, addressing challenges in logistics, and conducting research to improve efficiency, ensuring a seamless and satisfying customer experience.

Operations ManagementLogistics ManagementTime ManagementThird-Party Logistics (3PL)Team Management

Associate

Aug 2024 – Feb 2025 · 6 mos · Hyderabad, Telangana, India · On-site

During my six months as a Customer Experience Associate at Zomato, I focused on resolving customer issues related to online ordering. I analyzed strategies to improve the ordering process and conducted thorough research to identify and address key challenges, ultimately enhancing customer satisfaction.

Customer ExperienceCustomer SatisfactionCustomer Relationship Management (CRM)

Teleperformance

Customer Care Executive

Jan 2024 – Mar 2024 · 2 mos · Jaipur, Rajasthan, India · On-site

I demonstrated exceptional customer service skills while handling inquiries and resolving issues for Amazon NA Retail customers. I effectively managed high call volumes, ensuring quality and adherence to service level agreements. I assisted customers with product inquiries, order tracking, account management, and issue resolution in a prompt and professional manner. By utilizing strong communication and problem-solving skills, I addressed customer concerns and provided accurate information.

Customer ServiceCustomer SatisfactionCustomer ExperienceCustomer Support

Amazon

SDS CAP Associate

Aug 2022 – Dec 2022 · 4 mos · Maharashtra, India · Remote

I conduct thorough investigations into customers suspected of concession abuse, collecting and analyzing data to verify the legitimacy of claims. I work to identify and validate legitimate customers, implementing measures to enhance their experience. Additionally, I identify and investigate instances of fraud or information discrepancies, using data analysis and investigative techniques to detect and prevent fraudulent activities. I consistently maintain high performance standards, meeting or exceeding performance metrics and goals. Through my efforts, I have received recognition for exceptional performance, including the Prodigy Award. I effectively communicate findings and recommendations to stakeholders and collaborate with cross-functional teams to address and resolve any identified issues.

Customer ServiceCustomer SatisfactionCustomer ExperienceCustomer Support