Jan 2022 – Mar 2024 · 2 yrs 2 mos · India

Sep 2019 – Jan 2022 · 2 yrs 4 mos

Nov 2018 – Jan 2022 · 3 yrs 2 mos

Nov 2016 – Jan 2022 · 5 yrs 2 mos

• Oracle's Customer Experience (CX) solutions help companies and organizations transform their existing operational systems and infrastructure into a DYNAMIC customer experience across their lifecycle. Built around Oracle's best-in-class solutions, Oracle delivers the most complete customer experience solution in the industry, spread across Marketing, Sales, Service, Social and Commerce Cloud offerings, enabling companies to differentiate themselves across all channels, touch-points, and interactions.
• Our enterprise-level technology is flexible enough to be tailored to the demands our customers have for their business, and combined with the proven expertise of a company that has had more hours of hands-on experience than any of its peers.
• I personally engage with business unit leaders in Marketing, Sales, Commerce, Social and Service, across numerous industries and organizations to help them along their journey in providing fabulous Customer Experience
• If you’re interested in learning more about how to use technology to deliver optimum customer experience, please contact me via email at zuberahmed.syed@oracle.com, phone +91 9739721114 or via LinkedIn InMail. I’d be delighted to share recent industry insights that may assist in making CX your organization’s greatest strength

Aug 2011 – Oct 2016 · 5 yrs 2 mos · Bangalore

• Client Relationship & Account Management
• 1.Map existing / install-base accounts by reviewing account info, business strategy and decision-making along-with relationship with alliances to plan opportunities
• 2.Cement relationship with key management members for continued opportunity identification and engagement guidance.
• 3.Conduct basic business problem understanding to qualify opportunities and plan structured engagement with relevant members from both SAP and the prospect’s team.
• 4.Develop SAP value proposition by conducting detailed business problem discussions, aligning them against SAP solution deliverables, developing benefit and ROI achievement analysis and presenting the same to prospect’s management.
• 5.Beat competition by leveraging resources like Value engineering, SAP Labs, Customer References and Marketing Events to cement value proposition delivery.
• 6.Work with SAP service partners to develop solution deployment plan / proposal in line with client’s expectations
• Prepare and submit SAP License proposals.
• 7.Structure deals to maintain a balance between prospect’s ambition, spending capacity and SAP sales deadlines
• 8.Develop close-plan with prospects and execute closure with appropriate paper-work and deal booking procedure
• Honor internally committed timelines to conclude business engagements and get deal formalized
• 9.Ensure continuous support to client for successful solution deployment and usage
• 10.Continually enhance relations with clients by involving them in marketing and corporate activities / initiatives
• Replicate customer success story for faster deal turnaround times

Jun 2010 – Aug 2011 · 1 yr 2 mos · Bangalore

• 1 Responsible for Marketing & Sales of IT software Human capital Management solutions
• 2 Responsible for generating new business to the company and thereby achieving the Targets.
• 3 Responsible to drive Channel sales in allocated territory & also part of marketing campaigns, events, conferences and seminars and other PR related activities.
• 4 Managing the Business Development Campaigning through cold calling, e-mail campaigning etc.
• 5 Follow up on all inbound enquiries (Web, Phone) in a timely manner.
• 6 Identifying Potential clients through existing database.
• 7 Account Management - Work extensively with client sponsors regarding business expansion in the existing accounts. Augment existing database to support account specific marketing initiatives such as Campaigning management, Cross selling etc.
• 8 Provide feedback to the corporate / designated supervisor on customer needs and competitive market intelligence.
• 9 Responsible for sales and revenue target achievement from the allocated geography / region
• 10 Deciding product pricing and preparation of proposals in coordination with Reporting Manager
• 11 Be part of Periodic reviews on the Progress of Business; Weekly, Monthly, Quarterly, and on Yearly basis.
• 12 Identifies and implements innovative business development and sales strategies to increase company profitability by fully leveraging product offerings of Company.
• 13 Working in tandem with Potential Existing/New Accounts understanding their needs and proposing complete Solutions.
• 14 Dealing with Negotiations and Deal Closures.
• 15 Responsibilities include developing and implementing strategic plans and procuring new Business.
• 16 Constant interaction with clients to understand requirements, scope and business potential, maintaining good client relationship.
• 17 Gathers and maintains pipeline metrics to enable the business to measure progress against targets.
• 18 Uses corporate tools to manage the pipeline, metrics, and forecasts and drive business intelligence.

Nov 2008 – May 2010 · 1 yr 6 mos · Bangalore

• 1 Meet clients and Sell HRMS modules such as HCM (Human Capital management) ,Leave Management & Attendance Management ,Performance Appraisal & Payroll .
• 2 Manage the Life cycle of Sales right from generating lead to closure of the deal
• 3 Provide responsive business support to customers
• 4 Define and execute marketing programs jointly with the Marketing team to Process the Business Development through meeting & Tele calling. Proven competence in tapping prospects, analyzing their needs and handling business negotiations. Generating revenues from existing accounts and developing new customers. Responsible for preparing for meetings and tailoring communications to address business needs of potential clients as part of the pre-sales process
• 5 Collection of first payments and AMC's from the existing accounts.
• 6 Be responsible for delivering revenue targets from this customer and by taking initiative and opportunity to identify, and create exciting new services for the Customer like feature enhancement, version upgrades, etc. for the assigned Customer
• 7 Act as portal point of contact to provide access/education/contact if questions arise from customers, resolving data discrepancies, understanding/explaining different reports in the portal, stats and tools
• 8 Responsible for customer satisfaction by providing world class support.
• 9 Innovate continuously to bring fresh ideas and variations into current applications
• 10 Develop marketing and sales collateral for the designated application suite for the customers
• 11 To Determine the Customer who are trying to outsource their HR processes.
• 12 To Provide High Level Overviews to the Company CTO, CIO, VP IT, and HR managers
• 13 Display strong knowledge on Marketing research and Lead Generation.Collecting database and generate daily report for the team.Provide Training to New Team Members a members of other teams as well Prepare Training Material to be used for new hires training

Nov 2006 – Nov 2008 · 2 yrs · Bangalore

• To Process the Business Development through meeting, Tele calling and Follow up’s.
• 2 To do cold calling, targeting manufacturing, Automotive and OEM’s.
• 3 To meet clients and promote our Solutions and services
• 4 To Determine the Customer who are trying to outsource their application support.
• 5 To Provide High Level Overviews to the Company CTO, CIO, VP IT, IT Director, as well as the ITmanagers.
• 6 Inside Sales Management displaying Business to Business skills.
• 7 To display strong knowledge on Marketing research and Lead Generation.
• 8 To arrange the Conference Calls for the Clients with our Business head, CEO.
• 9 Collecting database and generate daily report for the team.
• 10) Specialized in Sales of CMMS Product called M-Man Sys (Maintainence management system) which is related to maintenance management needs which is required for manufacturing industries and utilities sector. For tracking the records of planning, scheduling, execution and reporting of maintenance activities of a plant.

Feb 2005 – Oct 2006 · 1 yr 8 mos · Bangalore

• 1 Making proposals
• 2 Ensuring that the solution suggested is commercially viable and competitive
• 3 Client relationship management
• 4 Work directly with the implementation team to ensure delivery and implementation of the business solution
• 5 Collecting, understanding business requirement
• 6 Defining the project and scope
• 7 Effort estimation and costing
• 8 Drafting business requirement specifications
• 9 Interacting with the operations team to ensure that requirements are clear.