David D

Operations Associate

Greater Delhi, Delhi, India4 yrs 3 mos experience

Key Highlights

Expert in Last-Mile Delivery Operations
Proven track record in Team Management
Strong background in Marketing Campaigns

Stackforce AI infers this person is a Logistics and Operations Management expert in the Quick Commerce sector.

Contact

Skills

Core Skills

Operations ManagementLogistics ManagementTeam ManagementOperational EfficiencyMarketing Campaign ManagementData AnalysisRecruitment ManagementSupply Chain ManagementProject ManagementClient Management

Other Skills

Fleet ManagementRoot Cause AnalysisFleet OperationsCustomer Relationship Management (CRM)Product Launch EventsManpower HandlingThird-Party Vendor ManagementKPI DashboardsAdvertisingExhibition ManagementCampaign StrategiesTeam CoordinationHelp Desk SupportEmployee RelationsTalent Management

About

I'm David, an experienced business professional, who've worked in an internet industries on a various functions such as Business Developments, Operations, Marketing & Sales Growth, Process excellence with customers handling practice with the ability to see and think "outside the box" and help companies to grow.

Experience

4 yrs 3 mos

Total Experience

10 mos

Average Tenure

Current Experience

Blinkit

2 roles

Fleet Operations Manager

Promoted

Oct 2023 – Jun 2025 · 1 yr 8 mos · West Delhi, Delhi, India · On-site

Manage end-to-end last-mile delivery operations for assigned clusters
Ensure on-time delivery, low cancellations, and high customer satisfaction
Handle rider supply, attendance, productivity, and retention
Monitor order volumes, peak vs non-peak performance, and capacity planning
Coordinate with fleet coaches, hub/store managers, and support teams
Track and improve KPIs: Delivery TAT, cost per order, rider utilization, fill rate
Resolve operational issues: Payouts, app errors, rider escalations, customer complaints
Execute incentives, offers, and engagement activities to improve performance
Analyze competition impact and take corrective actions at cluster level
Ensure compliance, safety, and process adherence
Prepare daily/weekly reports and share insights with leadership

Fleet ManagementSupply Chain ManagementOperations ManagementLogistics Management

Senior Relationship Manager

Mar 2023 – Oct 2023 · 7 mos · West Delhi, Delhi, India · On-site

Team Management:
Handle rider workforce (hiring, onboarding, training, and retention).
Resolve rider grievances and disputes.
Ensure attendance, discipline, and performance.
Operational Efficiency:
Monitor order fulfillment rates, delays, and escalations.
Ensure proper shift planning (DI, SI, Night shifts).
Optimize rider allocation as per demand.
Compliance & Safety:
Ensure riders follow company policies and safety standards.
Monitor incidents/accidents and take corrective actions.
Data & Reporting:
Track key metrics (Eph, Neph, DD, CPO, Defaulters, Attrition).
Share daily/weekly MIS with higher management.
Analyze data to reduce cost and improve productivity.
Stakeholder Coordination:
Coordinate with store managers, hub leads, and vendors.
Support escalations from customers/partners.
Crisis Handling:
Manage strikes, weather disruptions, or rider shortages.
Plan for backup resources during peak demand.
Process Improvement:
Implement new SOPs to reduce operational gaps.
Automate/manual checklists for smooth rider functioning.

Root Cause AnalysisFleet OperationsTeam ManagementOperational Efficiency

Grofers

Marketing Executive

Sep 2022 – Mar 2023 · 6 mos · West Delhi, Delhi, India · On-site

Managed marketing campaigns across WhatsApp, email, print, and digital platforms.
Tracked KPIs and analyzed performance to drive business growth.
Created reports and shared insights with stakeholders and leadership.
Supported multi-channel strategies to enhance brand visibility and engagement.

Customer Relationship Management (CRM)Product Launch EventsMarketing Campaign ManagementData Analysis

Kvb staffing solutions private limited

Recruitment Executive

May 2022 – Sep 2022 · 4 mos · West Delhi, Delhi, India · Hybrid

Manpower & Supply chain:
Managed end-to-end recruitment for roles like Picker, Packer, Scanner, Team Leader (TL), and Delivery Executives.
Conducted field recruitment drives and bulk hiring to meet manpower requirements on time.
Screened candidates, coordinated interviews, and ensured smooth onboarding processes.
Supported multiple operational hiring needs and maintained candidate data for reporting and tracking.

Manpower HandlingThird-Party Vendor ManagementRecruitment ManagementSupply Chain Management

Sat logistics llc

Operations Manager

Nov 2021 – May 2022 · 6 mos · West Delhi, Delhi, India · Hybrid

Manpower Supply Solutions:
Managed end-to-end operations including hiring for in-house roles such as Picker, Packer, Team Leaders, and other non-IT positions.
Led bulk hiring, recruitment drives, and field campaigns across Delhi to ensure timely manpower availability.
Handled new store launches, workforce planning, and revenue-based manpower allocation for multiple projects.
Coordinated cross-functional teams, ensured smooth onboarding, and supported operational efficiency across projects.

Team ManagementManpower HandlingOperations ManagementRecruitment Management

Akin marketing

Project Lead

Feb 2021 – Nov 2021 · 9 mos · New Delhi, Delhi, India · On-site

Working Professional on behalf of Economic Times for IT Project Lead and Digital Marketing.
Here, I'm responsible for maintaining client records and communicating with clients through calls and emails regarding upcoming events, shows, and exhibitions.

KPI DashboardsAdvertisingProject ManagementClient Management