Ivan Sanjay

Operations Associate

Bengaluru, Karnataka, India7 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 10 years of experience in quality assurance.
  • Proven leadership in managing quality projects and teams.
  • Expertise in risk management and compliance.
Stackforce AI infers this person is a Quality Assurance expert in SaaS with strong risk management capabilities.

Contact

Skills

Core Skills

Quality ManagementQuality ControlQuality ImprovementProject ManagementProcess OptimizationQuality AuditingAccount ManagementRisk Management

Other Skills

Internal AuditsCustomer Experience ManagementCompliance ManagementTransaction ManagementProblem SolvingQuality ReportingTraining DeliveryProcess ImprovementContinuous ImprovementProcess ExcellenceLeadershipChange ManagementQuality Control and ManagementMentoring and TrainingResearch

About

Diligent Senior Quality Analyst with 10+ years of experience ensuring products and services meet internal and external standards. Skilled in defining metrics and mentoring team members with in-depth expertise in quality and risk management, quality assurance and control, project management, training & reporting. Organized and analytical with excellent written and verbal communication skills.

Experience

7 yrs 4 mos
Total Experience
2 yrs 5 mos
Average Tenure
4 yrs 4 mos
Current Experience

Freshworks

2 roles

Quality Assurance Team Lead

Promoted

Nov 2023Present · 2 yrs 6 mos · Chennai, Tamil Nadu, India · On-site

Quality ManagementQuality Control

Senior Quality Assurance Analyst

Dec 2021Oct 2023 · 1 yr 10 mos · Chennai, Tamil Nadu, India · On-site

Quality ImprovementProject Management

Vmware

Quality and Training Analyst

Oct 2018Nov 2021 · 3 yrs 1 mo · Greater Bengaluru Area

  • Focusing on setting up new quality projects and pseudo managing a team of 5 QAs by organizing projects, pilot programs and initiating process tweaks in accordance with the mission and goal of the organization by developing new standards and methodologies that evaluate the strengths of existing process and identify areas of improvement within the Support functions and Operations.
Quality ManagementProcess Optimization

Amazon

3 roles

Quality Specialist

Jun 2017Sep 2018 · 1 yr 3 mos

  • Improve and integrate quality and risk investigations with refined problem statements and audit strategies along with reports of quality, risk initiatives and performance issues being disseminated to operations.
Quality AuditingInternal Audits

Performance Manager

Aug 2016May 2017 · 9 mos

  • Delivering coaching, development plans, and ensuring all Sellers assigned are pushing for personal & professional improvement, growth.
Account ManagementCustomer Experience Management

Transaction Risk Investigator

Jan 2016Jul 2016 · 6 mos

  • Identifying emerging risks that present new regulatory, fraud, or money laundering risk. This includes risks associated with new products and services, customer types, geographies and channels.
Compliance ManagementRisk Management

Cognizant

Programmer Analyst Trainee

Jun 2015Dec 2015 · 6 mos · Coimbatore, Tamil Nadu, India

  • Had a rigorous training under the domain Data warehousing (ANSI SQL, SSIS, SSAS, ETL).

Education

Hindusthan college of Engineering and Technology

Bachelor's degree — Information Technology

Jan 2011Jan 2015

National Model Matric Hr.Sec.School

Higher Secondary — Biology with Mathematics Group

Jan 2008Jan 2010

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