Roshan Top — Operations Associate
With over a decade of experience, currently contributed as a Operations Manager, focusing on enhancing operational efficiency and aligning service delivery with dynamic business demands. By optimizing key metrics like CSAT, AHT, Attrition the team has achieved measurable improvements in customer satisfaction, Client management, SLA management and cost management. Collaborative approach to organizational efficiency, fostering partnerships with stakeholders to drive innovation and process optimization. Expertise in operations management and a commitment to empowering teams position the organization for sustained success in competitive, fast-paced environments.
Stackforce AI infers this person is a BPO Operations Manager with a focus on customer satisfaction and operational efficiency.
Location: Gurugram, Haryana, India
Experience: 15 yrs 7 mos
Skills
- Operations Management
- Customer Satisfaction
Career Highlights
- Over a decade of experience in operations management.
- Proven track record in enhancing customer satisfaction.
- Expertise in optimizing operational efficiency and cost management.
Work Experience
Career Break
Caregiving (2 mos)
TaskUs
Manager of Operations (11 mos)
Concentrix
Manager (1 yr 5 mos)
Deputy Manager (2 yrs 3 mos)
Assistant Manager (4 yrs 9 mos)
Snapdeal
Senior team leader (1 yr 1 mo)
IBM
Support Team Lead (5 yrs 2 mos)
Education
Bachelor in hospitality management at Punjab Technical University
High School Diploma at D.A.V
Distance learning PGDBM at Institute of Management Technology, Ghaziabad
ISC at Patna University
