RAQIB ALI

Operations Associate

Delhi, India20 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Experienced in managing large teams in e-commerce operations.
Strong background in supply chain and logistics management.
Aspiring entrepreneur with a focus on e-commerce.

Stackforce AI infers this person is a skilled operations manager in the e-commerce sector.

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Skills

Core Skills

Operations ManagementTeam ManagementLogisticsSupply Chain Management

Other Skills

Customer ServiceSales ProcessesMISVendor ManagementSourcingBusiness DevelopmentRetailLogistics ManagementSupply ChainProject PlanningProduct DevelopmentE-commerceManagement Information Systems (MIS)Cost ManagementProject Management

About

Final Year of PGDM from IMT Ghaziabad and completed a B.A.Degree with Mathematics from DU. As an operational member trying to improve customer experience & drive more users onto the site and learning from others in the industry is important. I hope to start an Ecommerce company of my own and currently mentoring and learning how Ecommerce Company works the next few years. So catching up with other ecommerce which is important. Sales and acquisition verticals are also a pillar/base of a company, learning towards achieving success in Sales and Acquisition vertical with a reputed Brand. Specialties: Manage Supply Chain & Logistics at snapdeal.com Worked at Homeshop18.com Supply Chain & Logistics.

Experience

20 yrs 2 mos

Total Experience

4 yrs 9 mos

Average Tenure

6 yrs 9 mos

Current Experience

Altruist technologies pvt. ltd.

Assistant Manager

Sep 2020 – Present · 5 yrs 8 mos · Noida, Uttar Pradesh, India

Managing a team of 45 people from work for a work home process of noon.com seller support Operations for multiple LOBs like Onboarding , Seller acquisition and growth, Catalog support, Return Disputes management, Frontline /Escalations Support , Assalamualaikum team and Retail seller acquisition team.

Team ManagementCustomer ServiceOperations ManagementSales Processes

Magicbricks

Inside Sales Manager

Aug 2019 – Present · 6 yrs 9 mos

Paytm

Deputy Manager

Aug 2014 – Aug 2019 · 5 yrs · Noida, Uttar Pradesh, India

Snapdeal

Assistant Manager, Operations

Nov 2011 – Aug 2014 · 2 yrs 9 mos · Greater Delhi Area

Homeshop18

Executive

Jan 2009 – Nov 2011 · 2 yrs 10 mos · Noida

Sr.Executive Logistics

LogisticsSupply Chain Management

Magus customer dialog pvt ltd

Customer Care Executive

Mar 2006 – Nov 2011 · 5 yrs 8 mos · Delhi, India

Started My Career as a Customer Care Executive in Magus Customer Dialog Pvt Ltd, from Tata Indicom Telco Process and worked in different telco segments Like Idea Haryana, Idea Rajasthan, Idea Delhi and received customer appreciations and handled Escalation Desk in Idea Haryana Process.
Promoted to HS18 Process of Magus Customer Dialog for sales process.