Feb 2021 – Sep 2024 · 3 yrs 7 mos · Bengaluru, Karnataka, India

• In Workplace Experience Enhancement, spearheaded initiatives to elevate the overall workplace experience, resulting in a noteworthy enhancement of employee satisfaction and productivity levels.
• In Vendor Collaboration, played a pivotal role in establishing robust partnerships with external vendors and service providers, ensuring seamless alignment of their services with the organizational goals and objectives.
• In Contract Negotiation, demonstrated expertise in securing favorable terms while negotiating contracts with vendors, optimising cost-effectiveness and judiciously utilising organisational resources.
• In Relationship Management, showcased a proven ability to cultivate and manage strong relationships with external partners, fostering effective collaboration and seamless service delivery, thereby enhancing overall operational efficiency.
• In Service Quality Monitoring, implemented rigorous processes to monitor service quality, adopting a proactive approach to identify and address potential issues promptly, crucial for maintaining optimal workplace functionality.

Jan 2015 – Feb 2021 · 6 yrs 1 mo · Bangalore

• Worked in a team managing-
• Corporate Cafe's -
• Managing RFP's
• Managing supplier evaluations, negotiations, contract terms, SOW's.
• Managing yearly market benchmarking for Services provided by the supplier along with the prices.
• Managing EHS - Environment, Health and Safety aspects in all areas of operations along with expertise in USPH and HACCP standards.
• End to End Cafe operations of 5 cafes and 6 tuck-shops which functions 24/7 across India.
• Managing the Cafe blogs and internal mails and feedback mechanism.
• Managing the remote cafe ordering app / dashboards.
• Events-
• Managing events like town halls, conferences- (3000+ participants), socials, floor events, exec connects and guest hosting. Handling the workflow- understanding the requirement from
• teams, floating the request for proposals, to closing the event along with ensuring the payment for supplier and collecting feedback from both the parties.
• Managing Events Calendar and blocking the internal venues as per the availability.
• Managing the external suppliers in larger requirements involving external event management
• teams.
• Supplier management- Invoices / PO / PA management, contract management,
• negotiations, SLA’s and market benchmarking for the suppliers in the café/events
• realm.
• Housekeeping operations- Managing soft services, floor management, Checklists,
• audits, attendance and manpower planning.
• Corporate communication- Managing internal blog sites and mass internal
• communications to associates.
• Reports- Managing the trackers, MIS and ad hoc data as per requirement in all
• areas of operation.
• Miscellaneous - Knowledge in executive administration, calendar management,
• transport, security, reception, mothers’ room and pantry services. Expertise in driving
• innovation and company culture amongst the teams.

Dec 2013 – Dec 2014 · 1 yr

• Responsible for the end to end operations of all day dining multi cuisine restaurant- La-Brasserie. (Le Meridien - Bangalore).
• Ensuring the monthly projections on sales are met.
• Ensuring guest services and products are delivered according to the standard to meet and exceed guest expectations.
• Strive to achieve departmental goals, financial targets, associates training and high associate morale.
• Managing the external blog sites like Tripadvisor and Starwood international site for customer feedbacks and evaluation of service standards.

Apr 2009 – Oct 2013 · 4 yrs 6 mos · Florida Miami

• Carnival Cruise Lines is a British-American owned cruise line, based in Doral, Florida, a suburb of Miami in the United States. Originally an independent company founded in 1972 by Ted Arison, the company is now one of eleven cruise ship brands owned and operated by Carnival Corporation & plc. The company has the largest fleet in the group, with twenty four vessels currently in operation that account for 21.1% of the worldwide market share. Executive control of the company is provided by the North American division of Carnival Corporation, headquartered in Doral, Florida.
• Largest cruise line in the world.
• Worked in teams managing and running operations 24/7 in -
• Dining rooms - able to accomodate and serve almost 2000 guests at the same time.
• Lido Deck
• Speciality restaurants onboard - pasta houses, pizzerias, burger joints etc.
• Worked in ships as big as with a capacity of 1200+ Crew members and 5000+ guests.
• Have sailed in USA, parts of South America, US virgin Islands, Europe and have done Transatlantic
• crossings multiple times handling guests from all around the world.
• Have hands on experience with working from crew members from all around the world of different
• countries and ethnicities.
• Have been part of pre opening projects of few of the largest ships of the company.

Mar 2007 – Feb 2009 · 1 yr 11 mos · Ramada resort Cochin

• Part of the skeleton team involved in the pre opening team of the resort.
• Active member of all the pre opening plannings and projections of restaurants and Bars.
• As part of the pre opening Cross training worked in -Ramada Plaza Varanasi.
• Supervises schedules and trains captains and stewards.
• Meets with clients, plans and prices special catered events.
• Works on special tasks and problems assigned by the Asst F&B.
• Review department report, makes recommendations and follows up to ensure that all operational
• issues has been corrected.
• Assists in conducting cost reduction studies.
• Carry out routine supervisory activities’.
• Keep the Restaurant Manager informed of all the OPS matters requiring attention.
• Noting the number of reservations that have been made.
• Checking the schedule to make sure enough service personnel will be on hand.
• Making sure that the guests are satisfied and follow up on any guest complaints / Feedbacks.
• Providing reports , MIS and other data requested by the management.

Feb 2006 – Jan 2007 · 11 mos · Mangalore, Karnataka

• Worked as a part time restaurant staff gaining hands on experience in guest handling and for some additional pocket money during college days :-)

May 2005 – Jul 2005 · 2 mos · Bangalore

May 2004 – Jul 2004 · 2 mos · Thekaddy

Nov 2003 – Dec 2003 · 1 mo · Cochin