Dec 2022 – Jan 2025 · 2 yrs 1 mo · Hyderabad, Telangana, India · On-site

• My key accomplishments during my tenure at Servify Engineering. I led the comprehensive redesign and delivery of Servify Engineering, which included a revamp of product functionality verticals. Specifically, I orchestrated improvements in Warranty Management, Service Management, and Exchange Tech, achieving significant enhancements in product features and user experience in Central and Self-Service screens.
• Additionally, I launched new initiatives such as eSigner and the Unified Notification System, which resulted in both engineering excellence and year-over-year cost savings. I also introduced ServifyID, with both Authentication and Authorization capabilities, and pioneered the use of Docker containers hosted using AWS EKS (Kubernetes) along with 1-click deployment using GitHub Actions that provides Auto-Scaling.
• I assessed its potential and implemented synergies within newly acquired companies IT systems, new proposals, through common module integrations and the elimination of duplicate systems. I also enhanced the database architecture, taking on a DBA role, and improved p95 SQL performance by 70% while resolving replica lag issues.
• Finally, I introduced a root-cause-analysis process, which improved overall SLAs and reduced ticket volume. I also recommended agent-based AI solutions for contact and customer systems as FY25 goals

Nov 2020 – Dec 2022 · 2 yrs 1 mo · Hyderabad, Telangana, India

• Our team at Freshworks is responsible for engineering software and services with fresh approach to customer/employee engagement and achieve enterprise scale.
• We are looking for outstanding Software-Engineers and hands-on Technical-Engineering-Leaders at all levels to join our rapidly growing team, to architect, design and develop SaaS products that help create inspiring fresh experiences for our customers and enable our customers to keep their customers for life.
• Here’s what we develop:
• A fresh approach to customer engagement: Feature packed product suite for businesses of all sizes. Refreshing cloud software your teams will love. Support | Sales | ITSM | Cloud PBX.
• Achieve enterprise scale with our Freshworks platform, which provides tools and services that help customers, partners, and developers craft intuitive experiences, and integrate their systems to enhance productivity.
• Come join our Unicorn start-up to create inspiring experiences, be part of epic journey and create history ...

Jan 2019 – Nov 2020 · 1 yr 10 mos · Hyderabad Area, India

• GEP is a leading procurement services company offering a unique blend of Consulting, Technology, Procurement outsourcing. GEP provides fully integrated suite of eProcurement & Supply Chain tools to help them efficiently source and manage their spend. Thus, helping customers in Strategic Sourcing, Planning and Analysis with modules like S2S, C2P, S2P that can be integrated with any ERPs end-2end. GEP SMART & GEP Nexxe are driving digital transformation using Cloud, Big Data and AI across 200+ customers
• As a Director, I am responsible for
• 1. Did Technology transformation in GEP SMART Platform team and owned 25+ modules with clear Enterprise Architecture roadmap, delivered incremental technical solutions and reduced 30% tech debts YOY. Converted monolithic systems to NuGets & Micro-services with CICD & DevOps.
• 2. In Chevron D2D strategic initiate in their Digital Transformation for migration of "Service Confirmation" manual process to automated and then created the roadmap to merge onto eco-system of GEP SMART & GEP Nexxe
• 3. Mentored "Spend Analysis" team to achieve their milestone on day-to-day basis in both execution excellence and optional excellence, which has helped team to achieve their milestone on time and also helped in adopting to right strategic direction in Technology Choice, User Experience (UX) re-design, value benefit analysis to restructure milestones, team expansions in right areas, inter-team strategic partnerships.
• 4. As a site-leader for GEP Hyderabad, responsible in GEP’s hyderabad growth plan, Hiring (Campus & Lateral hiring), Physical Site Expansion & Operations, Helped in setting up new teams. Overall increased the Hyderabad organisation strength by 200% in 1.5 Yrs.
• Highlights
• Cloud Implementations on Azure
• Big Data, Data Lakes, DW, ML & AI
• Platforms modernisation, Microservices, APIM, etc.
• Enabled landing pages with AI enabled Elastic Search.
• Engineering team’s transformation to DevOps.
• Hiring and growing engineering teams

Jul 2018 – Dec 2019 · 1 yr 5 mos · Hyderabad, Telangana, India

• PixelAI, is our self-sponsored project with the vision of “Dream to retain clear vision for everyone”. Lot of people are facing partial blindness, which is asymptomatic, and individuals are not aware that they are facing vision issues. PixelAI project ideas are to quickly identify asymptomatic vision issues quickly and accurately by providing computer vision capabilities to both Ophthalmologists and Optometrists, with the integration of both PixelAI handheld device and Tele-ophthalmology.
• Designed a Simple & Intuitive Artificial Intelligence (AI) driven solution to effectively recommend, monitor and track progress of patients.
• Developed AI/ML model using clustering and deep-learning techniques to understand both OCT and Fundus images and determine eye issues with both confidence and severity
• Created ML model using Resnet APIs to understand OCT images and identify CNV, Drusen, DME diseases with ~85% accuracy.
• Created ML model using EfficientNet-B5 CNN models along with transfer learning to understand Fundus images and identify ME, DR and Glaucoma with ~ 85% accuracy.
• Created regression algorithm using EMR (Electronic Medical Record) data to provide earliy suggestion’s, so that patients can take enough precautions.

Oct 2016 – Dec 2018 · 2 yrs 2 mos · Hyderabad Area, India

• Predictive Analytics, Advance Analytics, Data Science, Machine Learning

Nov 2014 – Oct 2016 · 1 yr 11 mos · Hyderabad Area, India

• Engineering Manager for OEM Business & Partner Business for Microsoft's Commercial Sales

Apr 2014 – Nov 2014 · 7 mos · Hyderabad Area, India

• Engineering Lead for MDM (Master Data Management) on Microsoft's Strategic Enterprise Solutions.

Jan 2013 – Apr 2014 · 1 yr 3 mos · Hyderabad Area, India

• As a Software Development Manager, led engineering teams for Amazon Logistics, Netwrork Operations & Transportation software Apps
• Specialties:
• SCRUM, Agile, People Management, AWS Cloud Solutions, Stakeholder Management, Service Oriented Architecture, High uptime, Large scale distributed computing, V1 Applicaitons.
• Highlights
• Managed Tier-1 systems for outbound transportation (Critical Systems in www.amazonlogistics.com). High avaialble and reliable systems, Scope of work includes people management, domain ownership, simultaneous critical deliveries of Organization initiatives.
• The systems owned operate on every package leaving Amazon warehouses and every truck leaving Amazon warehouses.
• Delivered V1 applicaitons and expansions in Amazon Domains like
• http://www.fresh.amazon.com
• http://www.amazonlogistics.com

Jan 2011 – Jan 2013 · 2 yrs · Hyderabad Area, India

• As a Software Development Manager, led engineering teams for Amazon Warehouse Deals and Trade-in teams. Started Trade-in team in India and supported worldwide Trade-in Operations
• http://www.warehousedeals.com
• http://www.amazon.com/tradein

Jan 2006 – Jan 2011 · 5 yrs · Hyderabad Area, India

• At Oracle Corporation, responsible for Senior Development Management of Fusion Distributed Order Orchestration (DOO) and ALM (Asset Lifecycle Management) with a Customer base of 1000+ Customers worldwide and growing stronger YOY. ALM Suite of products has Installed Base, Oracle Asset Tracking and Enterprise Asset Management (EAM). Has expertise in Fusion Apps Planning and Modelling of ALM solution using Fusion Tools
• This role involve close co-ordination with Product Strategy, Development, Quality, Support, Implementation Consultants, Documentation and Event Managers within Oracle Corporation. This role involve close co-ordination with Customers, Partners, Service Providers and Cross Product interactions externally.
• Organize and Participate in Customer Events of Oracle Corporation such as Oracle Open World(OOW), Customer Advisory Board(CAB) and Field Advisory Board(FAB).
• Specialties
• Business Applications Expert
• Projects Marketing & Contracts Management
• Exploring New Business Avenues
• Fusion-ADF, OAF, BPEL, Workflow, Oracle database, Oracle Applications (11.5.9, 11.5.10, R12), Jdeveloper, Web Services, Java, J2EE, XML, Business Intelligence

Oct 2000 – Dec 2005 · 5 yrs 2 mos · Hyderabad Area, India

Dec 1999 – Oct 2000 · 10 mos · Bangalore

• "Exeter/SallieMae/SCT - India"
• Development and maintenance of Exeter Student Aid System (SAS) on Oracle Apps 10Sc, Foxpro and prototyped foxpro to ASP migration projects.

Sep 1998 – Nov 1999 · 1 yr 2 mos · Bangaon Area, India

• Worked and completed minor releases on projects like Nexus, www.Omnetrade.com, VC2000 – Virtual Clock 2000.