Gulam Gosh Shaikh — Operations Associate
Managing clusters of stores for Zepto Operational Excellence: Ensure smooth day-to-day operations across multiple hubs/stores in the cluster. Team Management - Lead and mentor Hub Managers, Shift In-charges, Delivery Partners, and ground staff. Cost and Efficiency: Monitor and control operational costs (last-mile delivery costs, packaging, and wastage). Implement cost-saving initiatives without affecting service levels. Maximize resource utilization and hub capacity. Customer Experience: Handle escalations related to delays, damages, or customer feedback. Expansion and Coordination: Support new hub launches and transitions. Coordinate with central teams (HR, Finance, Supply Chain, etc.).
Stackforce AI infers this person is a Logistics and Operations Management expert in the B2C sector.
Location: Mumbai, Maharashtra, India
Experience: 6 yrs 7 mos
Skills
- Operations Management
Career Highlights
- Expert in managing multi-store operations.
- Proven track record in cost-saving initiatives.
- Strong leadership in team management and customer experience.
Work Experience
Inamo
Cluster Manager (9 mos)
Zepto
Cluster Manager (1 yr 3 mos)
Store Manager (2 yrs 9 mos)
Swiggy
Store Manager (11 mos)
bigbasket.com
Zonal Team Leader (1 yr 8 mos)
Grofers
Logistics Supervisor (1 yr 5 mos)
Education
Bachelor of Commerce - BCom at Arunodaya University
