Hiroya Tanaka — Associate Consultant

技術とビジネスの翻訳者であり、プロセスの構築者営業、運用、基盤構築、アプリ開発、プロジェクトマネジメント、コンサルティングといった横断的な経験を通じて、技術・営業・顧客の間に立ち、それぞれの文脈や制約を理解した上で、複雑な状況を整理し、共通言語へと翻訳してきました。属人化しがちな知識や判断を再現可能なプロセスとして構造化し、個人のスキルに依存しない形で、チームや組織として顧客成果を最大化することに注力しています。 A translator between technology and business, designing processes that drive customer outcomes With experience across sales, operations, infrastructure, application development, project management, and consulting, I work at the intersection of technology, business, and customers. My strength lies in understanding each perspective, organizing complexity, and translating it into clear, actionable frameworks that move teams forward. I focus on turning tacit, person-dependent knowledge into reproducible processes, enabling teams and organizations to deliver consistent customer outcomes without relying on individual heroics.

Stackforce AI infers this person is a SaaS and Consulting expert with a focus on operational improvement and digital transformation.

Location: Saitama, Japan

Experience: 13 yrs 8 mos

Skills

Customer Service
Account Management
Project Management
Consulting

Career Highlights

Expert in translating complex tech and business needs.
Proven track record in process optimization and automation.
Strong leadership in cross-functional team environments.

Work Experience

Medallia

Engagement Manager (1 mo)

Sprinklr

Lead Managed Services Consultant (10 mos)

Senior Managed Services Consultant (1 yr 4 mos)

Senior Implementation Consultant (1 yr 8 mos)

Accenture

Team Lead (1 yr 3 mos)

Team Lead (8 mos)

Freelance

Technology Consultant (1 yr 1 mo)

Test Engineer (1 mo)

Technology Consultant (6 mos)

株式会社エムディシステム

Project Management Office (1 yr 4 mos)

Project Management Office (4 mos)

Sub Project Lead (3 mos)

Project Management Office (5 yrs 11 mos)

Career Break

Career transition (2 mos)

シャムロック・コンサルティング株式会社

Infrastructure Engineer (3 mos)

Project Management Officer (4 mos)

Server Engineer (5 mos)

Monitoring Team Lead (10 mos)

トラステッドソリューションズ株式会社

Operations Engineer (1 yr 1 mo)

（株）タカインフォテクノ

Monitoring Team Sub-Lead (1 yr 6 mos)

ジブラルタ生命保険株式会社

Sales (2 mos)

Education

普通科 at 埼玉県立川越高等学校

Hiroya Tanaka

Associate Consultant

Saitama, Japan13 yrs 8 mos experience

Highly Stable

Key Highlights

Expert in translating complex tech and business needs.
Proven track record in process optimization and automation.
Strong leadership in cross-functional team environments.

Stackforce AI infers this person is a SaaS and Consulting expert with a focus on operational improvement and digital transformation.

Contact

Skills

Core Skills

Customer ServiceAccount ManagementProject ManagementConsulting

Other Skills

TroubleshootingProblem SolvingProfessional ServicesCustomer SupportTechnical SupportTrainingFacilitationPresentationAnalytical SkillsPublic SpeakingDigital TransformationTeam LeadershipTeamworkManagementMicrosoft Office

About

Experience

13 yrs 8 mos

Total Experience

3 yrs 5 mos

Average Tenure

Current Experience

Medallia

Engagement Manager

Apr 2026 – Present · 1 mo · Tokyo, Japan · Hybrid

Sprinklr

3 roles

Lead Managed Services Consultant

Jun 2025 – Apr 2026 · 10 mos

Account ManagementCustomer ServiceTroubleshootingProblem SolvingProfessional ServicesCustomer Support+1

Senior Managed Services Consultant

Jan 2024 – May 2025 · 1 yr 4 mos

Account ManagementCustomer ServiceTroubleshootingProblem SolvingProfessional ServicesCustomer Support+1

Senior Implementation Consultant

May 2022 – Jan 2024 · 1 yr 8 mos

Implementation of Sprinklr
Sprinklr Insights
Sprinklr Social
Sprinklr Services
Training for Clients
Creation of custom client-specific manuals

TrainingFacilitationPresentationAnalytical SkillsAccount ManagementPublic Speaking+22

Accenture

2 roles

Team Lead

Jan 2021 – Apr 2022 · 1 yr 3 mos · 日本東京都港区

Consultant for implementation of AiOps solutions with a focus on myWizard, Splunk and RPA.

TrainingFacilitationPresentationOperationsAnalytical SkillsAccount Management+27

Team Lead

Apr 2020 – Dec 2020 · 8 mos · 日本東京都港区

Operation team lead for a system operation project in a certain government agency.
Client-facing
Supervise 25 members
Negotiate with multiple stakeholders
Work plan development and management
Operational Improvement

TrainingFacilitationPresentationOperationsAnalytical SkillsVisual Basic for Applications (VBA)+26

Freelance

3 roles

Technology Consultant

Feb 2019 – Mar 2020 · 1 yr 1 mo · 日本埼玉県川越

Operation improvement and automation consultant for a government agency's system operation project.Reduced man-hours for 2 FTEs.
Robot Development with UiPath
Automation program development in VBA, VBS, TTL, BAT

TrainingFacilitationPresentationOperationsAnalytical SkillsVisual Basic for Applications (VBA)+26

Test Engineer

Jan 2019 – Feb 2019 · 1 mo · 日本埼玉県川越

Operation verification of a certain RPA tool

TrainingFacilitationPresentationAnalytical SkillsVisual Basic for Applications (VBA)UiPath+27

Technology Consultant

Jun 2018 – Dec 2018 · 6 mos · 日本埼玉県川越

Digital Transformation Team Lead for a certain tax accounting firm.
Client-facing
Establishment of team management rules
Solution formulation and proposal
Application design, development and testing
Supervise team members
Redmine configuration

FacilitationAnalytical SkillsVisual Basic for Applications (VBA)UiPathDigital TransformationTroubleshooting+13

株式会社エムディシステム

4 roles

Project Management Office

Jan 2017 – May 2018 · 1 yr 4 mos · 日本東京都中央区

Team member in the project management office of a bank's external connection system development and maintenance project.
Project management support in accordance with PMBOK
Client Facing
VBA application development
Server operation and maintenance

TrainingFacilitationPresentationOperationsAnalytical SkillsVisual Basic for Applications (VBA)+30

Project Management Office

Aug 2016 – Dec 2016 · 4 mos · 日本東京都中央区

Migration team member in a certain bank's system migration project.
Transition planning support
Program development in VBA
Migration support

TrainingFacilitationOperationsAnalytical SkillsVisual Basic for Applications (VBA)Public Speaking+22

Sub Project Lead

Apr 2016 – Jul 2016 · 3 mos · 日本東京都中央区

Sub-project lead for a bank's system renewal project.
Project Planning
Project Management Support
Client Facing

FacilitationOperationsAnalytical SkillsVisual Basic for Applications (VBA)Public SpeakingStandardization+21

Project Management Office

Apr 2010 – Mar 2016 · 5 yrs 11 mos · 日本東京都中央区

Team member in the project management office of a bank's core system development and maintenance project.
Project management support in accordance with PMBOK
Client Facing
VBA application development
Server operation and maintenance

FacilitationOperationsAnalytical SkillsVisual Basic for Applications (VBA)Public SpeakingStandardization+19

Career break

Career transition

Jan 2010 – Mar 2010 · 2 mos

OperationsVisual Basic for Applications (VBA)TroubleshootingTeam LeadershipProblem SolvingITIL+8

シャムロック・コンサルティング株式会社

4 roles

Infrastructure Engineer

Sep 2009 – Dec 2009 · 3 mos · 日本東京都中央区

Construction of internal LAN and file server
Sales support
Program development with VBA

Project Management Officer

Apr 2009 – Aug 2009 · 4 mos · 日本東京都中央区

Team member in the Project Management Office for a system migration project in a government agency.
Configuration Management Services
Program development in VBA
Help desk
IT setup
Operational documentation and review

OperationsVisual Basic for Applications (VBA)TroubleshootingTeam LeadershipProblem SolvingITIL+8

Server Engineer

Oct 2008 – Mar 2009 · 5 mos · 日本東京都中央区

Sub-lead of a data migration team for a data migration project in a government agency.
Data conversion program development in VBA
Building a file server on RHEL

TrainingOperationsVisual Basic for Applications (VBA)Team LeadershipProblem SolvingITIL+10