Dr. Hitesh Kakkar

CEO

Delhi, India25 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 25 years of leadership in diverse sectors.
PhD in Retail Management and MBA in Marketing.
Expert in customer experience and brand management.

Stackforce AI infers this person is a strategic leader in FMCG, IT, and Retail sectors with a focus on customer experience.

Contact

Skills

Core Skills

LeadershipStrategyOperations ManagementSales ManagementCustomer ExperienceBusiness Development

Other Skills

MerchandisingField Force ManagementSales Team ManagementTactical MarketingCustomer EngagementStrategy ExecutionCustomer Interface ManagementVirtual RetailCustomer AcquisitionService DeliveryBusiness Relationship ManagementCustomer Acquisition StrategiesCustomer Lifecycle ManagementBusiness PlanningProfit Center Management

About

As the CEO of CPM India, my strategic leadership has been instrumental in driving the company’s success across key sectors, including FMCG, IT, Automobiles, Financial Services, and Retail. My oversight extends to critical areas such as merchandising, sales promotions, brand engagement, field force management, and tactical marketing. My tenure as Chief Operating Officer and Vice President of Operations at CPM India further solidified my reputation for driving operational efficiency and fostering visionary growth. With over 25 years of experience in sales, customer care, brand management, and customer interface strategy, I have steadily worked towards establishing myself as a recognized leader in the industry. My expertise in business relationship management, customer experience, and customer acquisition strategies has earned me a reputation as a visionary mentor and leader. I am deeply committed to empowering my teams to consistently deliver exceptional results while fostering a culture of excellence and innovation. Along with my profile at work, I also hold a PhD in Retail Management from Manav Rachna University and an MBA in Marketing from IPMS, Mumbai.

Experience

25 yrs 6 mos

Total Experience

4 yrs 3 mos

Average Tenure

13 yrs 8 mos

Current Experience

Cpm india

3 roles

Chief Executive Officer

Promoted

Jun 2024 – Present · 1 yr 11 mos

LeadershipStrategyOperations Management

Chief Operating Officer

Promoted

May 2014 – Jun 2024 · 10 yrs 1 mo

LeadershipOperations ManagementStrategy

Vice President - Operations

Sep 2012 – May 2014 · 1 yr 8 mos

Heading the Delivery & Operations vertical for CPM in India. We provide services across industries like FMCG, IT & Technology, Automobiles, Financial Services, Retail in the field of Merchandising, Field Force Management, Sales Team Management, Channel Management, Auditing, In-Store Sales, Tactical Marketing, Contact Centre led sales, Response Management for Events, etc...

MerchandisingField Force ManagementSales Team ManagementTactical MarketingOperations ManagementSales Management

Tata teleservices

Dy General Manager - CSD

Aug 2009 – Sep 2012 · 3 yrs 1 mo · Mobility HQ, Noida

Working as a member of the Corporate CSD function managing the strategy and execution of the customer & retailer / distributor engagement & accessibility to the brand

Customer EngagementStrategy ExecutionCustomer ExperienceStrategy

Homeshop18

Business Head - Customer Interface

Jul 2007 – Aug 2009 · 2 yrs 1 mo

I work with the virtual retail initiative of the Network 18 group. The first 24X7 Home Shopping Channel of India

Customer Interface ManagementVirtual RetailCustomer ExperienceBusiness Development

Magus customer dialog

Regional Head - North

Nov 2006 – Jul 2007 · 8 mos

Was Heading the North India business for Magus, handling over 350 seats business across Delhi & Chandigarh.
Responsible for region's performance w.r.t, Customer Acquisition, Customer Process Transition & Service Delivery, Customer Experience & Region Profitability.

Customer AcquisitionService DeliveryCustomer ExperienceOperations Management