Mar 2023 – Dec 2024 · 1 yr 9 mos · Gurugram

• Utilized Agile Framework to drive iterative improvements in the E- Sign Mandate and ELM Online Lead management system , ensuring rapid deployment of enhancements and alignment with Business Requirement.
• Facilitated Cross Functional scrum meetings, collaborating with stakeholders to gather requirements , refine User Stories and prioritize backlogs for seamless project execution.
• Conducted Sprint reviews and retrospectives , analyzing feedback to optimize workflows , enhance system functionalities and achieve measurable TAT reductions.
• Identified Project Blockers and actes as driver to overcome obstacles and achieve deadlines.
• Created and Implemented best practice policies and processes to aid operational performance.
• Designed Long Term Business Strategies to guide leadership decision Making.
• Investigated issues affecting group operations , prepared reports and helped correct problems.
• Streamlined processes to improve and optimise office operations.
• Coordinated with Cross Functional teams to identify problems and for revamping the overall Salesforce Journey.
• Worked on TAT reduction by implementing Esign,Emandate,Account Aggregator & Digi KYC as a Process.
• Implemented ELM online Leads to deliver conversion with reduced TAT as Process for Salesteam.

Nov 2021 – Mar 2023 · 1 yr 4 mos · Noida, Uttar Pradesh, India

• Handled New Car and Used Car Loan Processes by understanding overall End to End Process.
• Collaborated with stakeholders to gather and refine Business Requirements.
• Wrote Detailed User Stories with Clear Acceptance Criteria.
• Prioritized and managed the Product Backlog to ensure alignment with Business Goals.
• Facilitated sprint planning , daily stand ups and sprint reviews.
• Worked with Operations teams to identify and reduce TAT to deliver conversion for end to end process.
• Implemented cross sell products like HLI & GEMI in OMNI and BYOD.

May 2019 – Nov 2021 · 2 yrs 6 mos · Gurugram, Haryana, India

• Applied Agile Methodologies to develop the Cardekho Web Apps Used Car Section enabling quick iterations and strong alignment with Business Goals.
• Collaborated with Product owner and Development teams to define and prioritize User Stories , manage backlogs and Lead Sprint Planning Sessions for efficient project delivery.
• Documented and traced project lifecycle to meet objectives.
• Gathered and analyzed business requirements , translating them into clear functional specifications and contributing to a User - Centric design that enhanced Customer experience and increased engagement.
• Collaborated with cross functional teams to implement operational improvements and Business Strategies.
• Liased with Business and IT groups to establish short-term and long-term goals.
• Developed innovative methods to elevate customer Satisfactions.
• Encouraged development of clear objectives and action plans.

Sep 2018 – May 2019 · 8 mos · Kolkata , India

• Handled Projects for Corporate Clients Like
• Larsen & Turbo
• Shoppers Stop
• Jacobs Engineering
• Responsible for coordinating with cross functional Teams to understand the Requirement, TAT reduction analysis and worked on Resolution.
• Gathered and documented business requirements from stakholders.
• Translated requirements into User Stories and Acceptance Criteria.
• Assisited in Backlog grooming and prioritization.
• Supported the Development Team during Sprints by clarifying requirements and Providing feedbacks.
• Participated in Sprint reviews and retrospectives to identify areas of improvements.

Sep 2016 – Sep 2018 · 2 yrs · Kolkata

• Supported Team to overcome new challenges by forecasting knowledge and skill gaps in payment wallet.
• Analysed Business Processes , systems and Data to identify oppourtunities for enhancement and efficiency.
• Documented Process Flows and implemented requirements for functional improvements.
• Trained ops team to resolve complaints appropriately to maintain customer satisfaction.
• Applied strong analytical skills to translate business requirement into effective technical solutions.
• Spearheaded risk assessments,identifying potential challenges and oppourtunities with key initiatives.
• Designed and implemented business solutions to align with objectives and industry best practices.

Mar 2010 – Sep 2016 · 6 yrs 6 mos · Kolkata, West Bengal, India

• Prepared and reviewed procedural document for Daily Operations.
• Scheduled Regular meetings to discuss Business updates,issues and recommendations.
• Delivered Business strategy to drive revenue and operational efficiencies.
• Monitored Inventory needs and worked with procurement team to facilitate supply chain operations.
• Built & maintained loyal,long-term customer relationships through effective account management.
• Identified Business oppourtunities within current client portfolios to grow revenue.
• Helped to prepare reports and presentations to aid informed decision-making.
• Highlighted issues and recognised oppourtunities to improve client care strategy.