Naina Dubey

Operations Associate

Gurgaon, Haryana, India10 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven leadership in operations management.
Expertise in business-to-business sales.
Strong background in customer satisfaction and service.

Stackforce AI infers this person is a seasoned operations manager in the F&B industry with strong B2B sales expertise.

Contact

naina81301@gmail.com LinkedIn

Skills

Core Skills

LeadershipOperationsBusiness AnalysisSales OperationsCustomer SatisfactionCustomer Service

Other Skills

Business-to-Business (B2B)Team LeadershipEnglishPresentationsOperations ProcessesService-Level Agreements (SLA)Support ServicesStrategic ThinkingWritten CommunicationOrganization SkillsOperational OversightEasily AdaptableDecision-MakingOral CommunicationDigital Archiving

About

Experienced Senior Associate with a demonstrated history of working in F & B industry. Skilled in Operations, Management, Sales Operations, Leadership, and Marketing.

Experience

10 yrs 11 mos

Total Experience

3 yrs 7 mos

Average Tenure

4 yrs 5 mos

Current Experience

Delhivery

Manager

Dec 2021 – Present · 4 yrs 5 mos · Gurugram, Haryana, India · On-site

Goal-Oriented Manager with 8 years of Managerial Experience, operations Manager with Training and Development Experience.

Business-to-Business (B2B)LeadershipOperations

Zomato

2 roles

Business Analyst

Dec 2020 – Dec 2021 · 1 yr

Team LeadershipEnglishBusiness Analysis

Account Manager

Nov 2016 – Dec 2020 · 4 yrs 1 mo

Managed business to business sales to set up new clients’ signups and ensured that all queries and
issues were resolved effectively in a timely manner.Handled multiple departments, after being recognized as the reliable employee, whenever a certain department required assistance and expansions.
Conducted on-site presentations for brand’s promotional marketing in potential service revenue generation areas.Experienced and accomplished content and CRM professional with over 3 years of experience.

Team LeadershipEnglishSales OperationsCustomer Satisfaction

Oyo

CRM Operation Associate

Jun 2015 – Nov 2016 · 1 yr 5 mos · Gurugram, Haryana, India

Managed customer servicing of premium clients & key clients of Oyorooms and successfully reduced complaints by setting the right expectations.Trained the new team members. Provided refresher training.

Team LeadershipEnglishCustomer Service