RINI SAHU

Operations Associate

Delhi, India1 yr 7 mos experience

Key Highlights

Expert in customer relationship management and service.
Proven ability to enhance customer satisfaction.
Strong background in business development and research.

Stackforce AI infers this person is a B2C customer engagement specialist with a focus on service and support.

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Skills

Core Skills

Customer Relationship Management (crm)Business DevelopmentBusiness Research

Other Skills

Customer ServiceMarket Information (Direct Marketing)FinanceRelationship DevelopmentCommunicationSalesDocumentationCustomer RetentionOracle DatabaseCustomer ExperienceCustomer SatisfactionCustomer EngagementCustomer Support

Experience

1 yr 7 mos

Total Experience

1 yr 3 mos

Average Tenure

Current Experience

Zomato care

Escalation Specialist

Mar 2023 – Dec 2023 · 9 mos · Delhi, India · Remote

Managed the Social Media DM Section, overseeing customer inquiries, feedback, and complaints across various social media platforms.
Responded promptly to customer concerns, ensuring a positive brand image and maintaining high customer satisfaction.
Collaborated with cross-functional teams to optimize communication processes, resulting in improved efficiency and reduced response times.
Utilized advanced CRM tools to track and manage customer interactions, contributing to enhanced service quality and personalized customer experiences.
Demonstrated strong problem-solving skills by addressing issues and proactively resolving challenges, fostering positive customer interactions.

Customer Relationship Management (CRM)Customer Service

Teleperformance

Associate

May 2022 – Dec 2023 · 1 yr 7 mos

Zomato

2 roles

Communications Analyst

May 2022 – Dec 2023 · 1 yr 7 mos

Business Development

Zomato Social Media handling team

May 2022 – Feb 2023 · 9 mos

Served as a Customer Support Executive on the live chat platform, engaging with customers in real-time to address queries and provide assistance.
Maintained a high level of responsiveness, ensuring timely and effective resolution of customer issues through live chat interactions.
Adapted to the dynamic nature of live chat support, demonstrating multitasking abilities and delivering a seamless customer experience.

Customer Relationship Management (CRM)Customer Service