Sep 2023 – Nov 2023 · 2 mos · New Delhi, Delhi, India · On-site

Dec 2021 – Sep 2023 · 1 yr 9 mos · New Delhi, Delhi, India

• Catering to and solving concerns and queries raised by restaurant partners related to various finance issues such as- Payment related concerns- Payment Deductions, Payment's discrepancies, and Payments on hold. Taxation concerns- GST, TDS (194H and 194O) and TCS Compliance concerns- Rectifying incorrect deductions.
• Solving refund queries basis RCA and exceptional problem-solving skills. Working on reports every day and maintaining spreadsheets. Daily collaboration with other teams for various tasks such as status of order related concern from Transportation department and Product related concern from Category team. Providing best solutions to the merchants such as: Quality related concern, Delivery issues, Payment issues Quality Analyst Role: Daily basis quality check of assigned projects, rolling out the weekly report of quality check, Daily feedback sessions with co- associates, Data analysis of the quality check reports. ACHIVEMENTS- People's Choice Award for best performance of the month.

Sep 2021 – Dec 2021 · 3 mos · New Delhi, Delhi, India