Apr 2019 – Oct 2020 · 1 yr 6 mos · Bengaluru, Karnataka, India

Sep 2015 – Feb 2019 · 3 yrs 5 mos · Bengaluru, Karnataka, India

• Currently, working as a senior Account Assistant in Billing Process, which includes following up on all sales orders to ensure they are processed accurately within the financial software and the customer is sent their invoice on time
• Communicate with relevant departments / customers in a timely manner to resolve any issues that arise each day
• Maintain data within the CRM (customer relationship management) software
• Prepared Training documents & validating process documents to eliminate process gaps, which will help Analysts to process the request within a stipulated time
• Communicating with clients and resolving the queries through Email, chats and phone
• Act as liaison between the Sales Rep’s, Business Practices, RevRec, and Order Admin to resolve contractual and business issues, ensuring that all of the necessary approvals have been identified
• Validate contract packages for accuracy, compliance with Replicon’s Business Practices and Commercial Business Approvals/Process.
• Validating Customer PO, OD and taking care of their requisitions till it get invoiced
• Prepared Training documents & validating process documents to eliminate process gaps and help to process the request within a stipulated time

Sep 2015 – Feb 2019 · 3 yrs 5 mos · Bengaluru, Karnataka, India

• I am currently working as a senior finance associate for an order to cash role, order management etc

May 2012 – Sep 2015 · 3 yrs 4 mos · Bengaluru, Karnataka, India

• Involved in audit process for a research oriented profile wherein non-compliance situations regarding the Oracle customer’s and Partner’s licensing levels are identified and addressed by offering consultancy services and performing licensing analysis.
• Performing extended company research using different portals such as, Hoovers, Bloomberg, Wikipedia, company website and many more.
• Have a good knowledge on Oracle Policies and systems (e.g. Business Practices, Revenue Recognition ,Policies, Order Management, Imaging, OKS, and Install Base)
• Worked as a part of Quality Projects team as a process SME for streamlining and standardizing the process
• Acted as a SPOC for one of the process i.e. Partner Reconciliations within the team and help to streamline the process in a more effective manner to reduce TAT and manual interference.
• Identify Bugs in the system & work with IT team to asses’ impact & solutions.
• Conducting trainings to the team to eliminate the process lapses.
• Work with downstream and upstream processes like Customer Data Management team, Credits team, collections team, Accounts Receivable team in order to close the request on time.
• Checking the flows of the process and fixing them in association with other process owners by working towards project which would include bringing new enhancements, testing’s.
• Preparation of Quality dashboard for the Team etc