Jun 2022 – Mar 2023 · 9 mos · India

Jul 2018 – Jun 2022 · 3 yrs 11 mos · Gurgaon, India

May 2017 – Jul 2018 · 1 yr 2 mos · Gurgaon, India

• Empowering Indian businesses with great products to help them grow in "Make in India"

May 2015 – Mar 2017 · 1 yr 10 mos

• Manage product lifecycle from ideation, exploration, approval, development, implementation and execution
• Open new communication channel of Chat with customer and study its impact on purchase behavior. This reduced customer acquisition cost over existing channels.
• Led technology development, quality assurance, app, website teams to launch chat feature on Snapdeal.com
• A/B test on making emotional connect with customers and increase repeat purchase
• Led promotional campaigns with multiple customer segments and gather business insights from the experiments
• Managed refund products that handles ₹ xx Cr per month across multiple payment modes
• Work relentlessly to reduce the defects and inefficiencies in the existing process
• Created vision and roadmap for centralized policy engine and drive technology development and roll out of the product.
• Led cross functional teams and identified gaps in operational process and initiated projects to improve
• Conducted UX interviews, usability interview reviews and provided product recommendations

Jul 2012 – Dec 2013 · 1 yr 5 mos · Newark, NJ

• Increased employer retention and new acquisition by conceptualizing and offering new features to network product. Managed product scope and features listing, budget, requirement gathering, development, implementation and rollout.
• Worked with business teams to assess competitor’s product offerings, with account management team on how to market new offerings to employers.
• Doubled efficiency of claim processing and saved 5 FTE per year. Piloted agile in a division.
• Demonstrated leadership in managing cross vendor teams, sales, contracting, underwriting, reimbursement, legal, marketing, business and communications division
• Engaged with stakeholders/ cross group partners on project progress, risks, roll out strategy and success metrics

Feb 2006 – Jul 2012 · 6 yrs 5 mos

• Address user need gap, standard operating procedure changes because of industry wide regulation change.
•  Led a 12 person team for a 40,000 Person hours of effort that allowed business sustainability for next 10 years for insurance client. Managed communications between 40+ interfacing application
•  Created business requirement and system requirements for enrollment of members into newly added life and disability product.
•  Managed 4-5 projects simultaneously with development, business user groups and testers.
•  Mentored new hires in ramping up in domain and steering them on their assigned projects.

Jul 2002 – Feb 2006 · 3 yrs 7 mos

• Setup a new onsite engagement for a claims adjudication system
• Worked on complex claims system and played system analyst role as value add to client

Dec 2001 – Jul 2002 · 7 mos · Bengaluru Area, India

• As a developer, handled air traffic radar system in team and was made responsible for entire module in short span of time