Saurabh Kumar

Operations Associate

Greater Delhi, Delhi, India8 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Extensive experience in Middleware administration.
Expertise in managing complex middleware environments.
Proficient in WebLogic and Linux technologies.

Stackforce AI infers this person is a Middleware Administrator with expertise in Fintech and technical support.

Contact

Skills

Core Skills

Weblogic AdministrationLinuxTechnical SupportApple Support

Other Skills

ApacheLDAPJenkinsShell ScriptingWebLogic ServerRedhatCentosTomcatWindowsmacOSTicketing ToolsApple CertifiedMacBookiTunesiCloud

About

☎️ 9911659328 📨 saurabhsinha468@gmail.com I have extensive experience in Middleware administration, working daily with technologies such as Apache, WebLogic, LDAP, Jenkins, VMC patching, Linux, and Shell scripting. This hands-on expertise has enabled me to effectively manage and optimize complex middleware environments.

Experience

8 yrs 1 mo

Total Experience

2 yrs

Average Tenure

3 yrs

Current Experience

Cognizant

Associate Engineer

May 2023 – Present · 3 yrs · Gurugram, Haryana, India · Hybrid

Client: SBI Card
Role: WebLogic Administrator.
Web technologies used: WebLogic server 12c, WebLogic server 14c, Apache, LDAP.
Responsibilities:
Tool Proficiency: Extensive hands-on experience with tools such as ServiceNow, Procen, and Cognizant GSM.
VMC Patching and Upgrades: Applying patches and upgrading WebLogic infrastructure.
High Availability Maintenance: Ensuring continuous high availability for over 300 SBI Cards on the WebLogic server.
Apache Integration: Working on Apache and integrating it with the Apache WebLogic server.
Application Management: Managing over 30 applications within the project, including Spine, Excalibur, EKYC, Sales24, among others.
Jenkins Deployment: Utilizing Jenkins for application deployment.
LDAP Management: Installing and maintaining SBI data using LDIFs.
Install and configure Oracle WebLogic Server: Set up and configure Apache and WebLogic domains, servers, and clusters.
Performance Monitoring: Monitoring disk space, Memory/CPU utilization, Manage server/Deployments health status etc.
Tuning and Optimization: Tune WebLogic servers for optimal performance and troubleshoot performance issues.
Troubleshooting and Support: Diagnose and resolve server and application-related issues, including log analysis.
Scripting: Develop and maintain scripts using WLST, shell scripting, like: Mount point reduce, manage servers, deployments waring alert script implemented.
Documentation: Create and maintain documentation for Server inventory sheet, WebLogic configurations, processes, and procedures.
Migration: Assist in the migration of applications and services to newer WebLogic versions or other platforms if needed.
Best Practices: Stay updated with the latest WebLogic best practices and implement them to enhance system reliability and performance.

WebLogic AdministrationApacheLDAPJenkinsLinuxShell Scripting

Sdg corporation: it security and risk management solutions

System Engineer

Oct 2020 – May 2023 · 2 yrs 7 mos · Noida, Uttar Pradesh, India · Hybrid

Client : SBI Card
Role: WebLogic Administrator.
Web technologies used: WebLogic server 12c, Linux, Oracle 11g, Apache, LDAP.
Responsibilities:
Maintaining high availability for more than 100 SBI Cards on weblogic server
Hands on experience on service now, procen.
Working on Apache and integration with Apache Weblogic server
Configuring and Managing FTP Servers.
Handle more than 20 applications in the project such as Spine, Blaze, EKYC, Sales24 etc.
Experience in installation, configuration, deployment, troubleshooting of WebLogic domains.
knowledge of administration of OSB and WebLogic 11g and 12g.
Experience in troubleshoot and resolve the issues reported from customers.
Integrating Web Servers with Application servers.
Performance tuning – Heap size configuration, thread dump analysis, heap dump analysis.
Configuring monitoring tools/scripts related to Application Server and Web Server health check, profiling, Memory Usage, Concurrency etc.
Jenkins Tool- to deploy the application.
LDAP- Installation and Maintaining SBI data using LDIFs.
Experience in UNIX/Linux, monitoring disk space and memory related issue.
VMC Patching and Upgrade of WebLogic infrastructure.
Deployment and Un-deployment of applications.

WebLogic ServerLinuxRedhatCentosApacheTomcat+1

Team computers

Technical Support Engineer

Aug 2019 – Sep 2020 · 1 yr 1 mo · Delhi, India · On-site

Technical Support Engineer (Windows, Apple, Linux)
Experienced L2 Technical Support Engineer with expertise in Windows, macOS, and Linux environments. Proven ability to resolve escalated technical issues.
Key Responsibilities
OS & Software Management:
Installation, configuration, and troubleshooting of all major operating systems (Windows, Linux, macOS) and related applications.
Apple Ecosystem Support:
Expert in Apple hardware/software support including macOS (Mountain Lion to Catalina), iTunes/iCloud management, Apple Mail, and Office suite. Hands-on experience with Boot Camp, VirtualBox, and complete Apple server setup.
Technical Support & Troubleshooting:
Resolved complex technical issues via phone, email, chat, and remote tools (Zoho). Delivered onsite and remote support for desktops, laptops, and iMacs.
User & Asset Management:
Managed user accounts via Active Directory, enforced security policies, and supported endpoint protection. Handled IT asset tracking, lifecycle management, and inventory control.
Ticketing & SLA Compliance:
Worked with ticketing systems (Procen, CRM, ServiceNow) to resolve incidents within defined SLAs. Maintained detailed documentation of issues, resolutions, and SOPs.
Collaboration & Escalation:
Coordinated with L3 support teams and vendors for critical issue resolution. Guided L1 engineers and shared knowledge to improve team efficiency.
Onboarding & Setup:
Prepared and configured laptops for new hires, including OS installation, network setup, printer configuration, and Outlook integration.

WindowsmacOSLinuxTechnical SupportTicketing Tools

Apple

Apple Mac Certified Engineer in Zenica lifestyle Pvt Ltd

Oct 2017 – Mar 2019 · 1 yr 5 mos · Noida · On-site

Role: Mac Engineer (Apple Premium Service Provider).
Responsibilities:
Installing & managing all Apple devices Software & Hardware.
Managing iTunes/ iCloud for synchronizing and backup.
Installing windows on mac with boot camp and Virtual Box.
Configuring and troubleshooting Local & network printer related issue.
Completed troubleshooting for all Mac Devices.
Installing & managing Operating Systems (Mountain Lion, Mavericks, Yosemite, EL Captain, Sierra, High Sierra, Mojave, Catalina).
Configuring and Backup of Apple mail, Office 2013, Office 365, Office 2016.
Providing Onsite call for iMac troubleshoot - Software and Hardware.
Complete Apple Server setup in DPS Jhansi.
Providing support to customers like: Encryption, Domain Joining, Networking.