Rakhi Agrawal

Operations Associate

Bengaluru, Karnataka, India4 yrs experience

Key Highlights

Expert in fraud risk mitigation and data analysis.
Proven track record in enhancing customer experience.
Strong foundation in Investment Banking Operations.

Stackforce AI infers this person is a skilled professional in E-commerce and Investment Banking Operations.

Contact

Skills

Core Skills

Fraud Risk MitigationData Analysis

Other Skills

effective communicationteamworkproductivity optimizationproblem escalationteam collaborationSecurities and derivativestrade life cyclesettlement and reconciliationAsset ManagementAML and KYCAugmented Reality (AR)ManagementCommunicationFinanceLeadership

About

I am Rakhi, with experience as a Support Operations Specialist at Amazon, bringing a strong foundation in Investment Banking Operations and performance management. Certified in Investment Banking Operations, I excel in fraud risk mitigation, effective communication, and teamwork. Adapt at logical problem solving and productivity optimization, I have a proven track record of contributing to special projects and cross-functional initiatives that drive results.

Experience

4 yrs

Total Experience

2 yrs 6 mos

Average Tenure

1 yr 6 mos

Current Experience

Equiniti india

TA Client & Account Relationship

Nov 2024 – Present · 1 yr 6 mos · India · On-site

Amazon

3 roles

Support ops specialist

Feb 2023 – Apr 2024 · 1 yr 2 mos

Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests
(US and CA market)
Evaluate research requests from FBA sellers for lost and damaged inventory in a contact center environment
(email/ticketing only, no phone calls)
To mitigate business risk while driving an excellent customer experience Achieving weekly productivity
and quality targets.
Mentored junior team members in best practices for working with large-scale datasets, fostering a
culture of continuous improvement within the team.
Collaborated with cross-functional teams to address seller concerns and improve support processes.
Analyzed large data sets to identify patterns indicative of fraudulent activity or other areas of concern.

fraud risk mitigationeffective communicationteamworkdata analysisproductivity optimization

Investigation specialist

Feb 2023 – Apr 2024 · 1 yr 2 mos

AVOC Associate

Oct 2021 – Mar 2023 · 1 yr 5 mos

● Systematically escalate problems or variance in the information to the relevant owners, teams and managers
according to the defined processes and standard.
●
Analyze and detect exceptions.
● Meet predetermined and assigned productivity targets and quality standards within expected deadlines.
● Constructive spirit of discontent and mental toughness.
● Pace of implementation and consistency in performance.
● Ability to annotate video-based jobs for prolonged time.
● Ability to work with remote teams and exceptionally good team player.

problem escalationdata analysisteam collaboration