Mansi Parekh

Operations Associate

Mumbai, Maharashtra, India3 yrs 2 mos experience

Key Highlights

  • Proven track record in enhancing customer satisfaction.
  • Strong communication skills with a solution-oriented approach.
  • Experience in managing customer relationships and resolving issues.
Stackforce AI infers this person is a Customer Service professional with experience in Travel and Finance sectors.

Contact

Skills

Core Skills

Client Relations

Other Skills

New Business DevelopmentAccount ExecutivesEscalation ResolutionRelationship BuildingStrategic ImprovementOrganization SkillsBFSICommerceEnglishCommunicationStrategyMarketingFinanceCustomer Service

About

I am an enthusiastic and customer-focused graduate seeking opportunities in Customer Service and Customer Support roles. I have strong communication skills and a calm, solution-oriented approach to handling customer queries and concerns. I am comfortable interacting with customers through calls, chats, and emails, ensuring a positive experience while resolving issues efficiently. I am detail-oriented, patient, and able to work well in fast-paced environments. I am eager to join an organization where I can contribute to excellent customer satisfaction, build long-term client relationships, and grow professionally in the customer service domain. ๐Ÿ“ Mumbai, India ๐Ÿ’ผ Open to full-time Customer Service roles

Experience

3 yrs 2 mos
Total Experience
9 mos
Average Tenure
--
Current Experience

Easyjet process (teleperformance), mumbai

Customer Service Specialist

Nov 2024 โ€“ Jun 2025 ยท 7 mos

  • Managed flight cancellations and rebookings, minimizing disruptior and improving customer satisfaction scores Delivered personalized solutions to escalated cancellation and rebooking issues, reducing negative feedback and chargebacks

Airbnb (teleperformance), mumbai, india

Customer Service Representative

Mar 2023 โ€“ Jan 2024 ยท 10 mos

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

Hdfc securities ltd, mumbai, india

Relationship Manager

Dec 2021 โ€“ Aug 2022 ยท 8 mos ยท Mumbai, Maharashtra, India

  • โ€ข Maintaining relationship and generating revenue through partners โ€ข Making & implementing a strategy for improvement
Client RelationsNew Business Development

Motilal oswal financial services ltd

Financial Advisor

Dec 2020 โ€“ Dec 2021 ยท 1 yr ยท Maharashtra, India

Motilal oswal financial services ltd, mumbai

Business Development Executive

Nov 2020 โ€“ Dec 2021 ยท 1 yr 1 mo

  • Engage with inactive customers and activate their accounts . Identify potential trading strategies and offer ideas to improve existing trading method

Education

Mumbai University Mumbai

School

Jun 2014 โ€“ Present

Babasaheb Bhimrao Ambedkar University (A Central University)

High School Diploma

Babasaheb Bhimrao Ambedkar University (A Central University)

Bachelor's Degree

Mumbai University Mumbai

Bachelor's degree โ€” Accounting and Finance

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