Oct 2017 – Apr 2019 · 1 yr 6 mos

• ✔ Key Project: Supply Quality
• Team Training & Quality Control
• ➟ Leading a team of 10 quality analysts to scan 5000 defects per month from 2000 online appeal of listings
• ➟ Recommending changes to 1000+ hosts on a monthly basis around creating multiple listings to bolster business opportunities
• ➟ Bolstered incremental supply to 2000 lists by same hosts at zero incremental costs
• ➟ Upgrading the team skills around usage of learning tools like Sales force, Superset and Tableau via Airbnb global playbooks
• ➟ Conducting a training boot-camp at the start of every quarter
• ✔Key Project: Tele sales – Srilanka
• Sales Strategy Formulation & Acquisition
• ➟ Formulating host outreach sales strategy to acquire 200 listings on a monthly basis in Sri Lanka
• ➟ Leading a team of tele-callers while publishing 3000+ listings in 1.5 years

Apr 2017 – Jul 2019 · 2 yrs 3 mos

• Supply Strategy & Growth
• ➟ Played an instrumental role in formulating and implementing the India Supply strategy
• ➟ Closely coordinated with the leadership team to define SOPs and track performance of different supply initiative
• ➟ Developed new sales processes to contribute ~30% to India targets in 2018 using existing resources at no incremental cost
• ➟ Helped grow supply by 5x in India in a span of 3 years.
• Key Project: API Partnerships | Partner Manager
• Strategic Partnerships
• ➟ Fostering stellar business relationships with 8 Travel tech companies
• ➟ Collaborated with international stakeholders and work accross different functions including legal, product, support etc
• ➟ Training partners w.r.t nuances of hosting while monitoring quantity and quality of listings
• ✔ Key Project: Airbnb Plus | Project Manager
• Go-to-Market & Operational Excellence
• ➟ Gained insights around working of local Indian market to assist product team in localization of global playbook
• ➟ Reached 60+ hosts across 3 markets and prepared 48 hosts for Airbnb ‘Plus’ for suitable investments by the company
• ➟ Identified key safety & regulatory compliances and assisted in formulating go-to market strategy
• ➟ Defined SOPs for qualification, inspection & verification of global processes for Airbnb ‘Select’ to customize for Indian market

Apr 2016 – Apr 2017 · 1 yr

• Team Leadership & Business Development
• ➟ Recruited, trained and supervised a team of 9 Host Acquisition Specialists while managing targets and performance of the same
• ➟ Surpassed monthly targets to achieve 160 listings per month (against target of 100) & boosting 550 listings to 1500 9 months
• ➟ Generated 100 leads on a monthly basis by gauging local insights to boost Airbnb Supply footprint in East India
• Key Achievements
• ➟ Honored with the title of Airbnb ‘Super-host’ for 3 years with 145+ reviews from 2 listings in Kolkata
• ➟ Promoted core values like ‘Be a Host!’ by consistently delivering great hospitality
• ➟ Driven Airbnb to achieve assigned quarterly targets of number of listings and number of bookings in ’17 and ‘18

Dec 2014 – Jan 2016 · 1 yr 1 mo · Mumbai Metropolitan Region

• ✤ Enterprise Account Management & Revenue Generation
• ✦ Acted as the key account manager for the Tata Group of companies while reporting to the Founder
• ✦ Launched operations in Mumbai and recruited a team of Sales and Client Servicing representatives to achieve INR 75 L of business against the target of INR 50 L
• ✦ Established new business connections with 12 companies like Shapoorji Pallonji, Corob India and ITC to generate a business of USD 100,000+ within 1 year of Mumbai operations
• ✦ Led a team of 8 spanning business development, client servicing, content development and graphic designing
• ✦ Rendered assistance in conceptualizing and implementing brand promotion strategies
• ✦ Generated a revenue of INR 1.2 CR by conducting rewards and recognition campaigns, implementing channel partner loyalty programs & organizing events

Apr 2011 – Nov 2014 · 3 yrs 7 mos · Mumbai Area, India

• ✤ Real Estate Sales & Operations
• ✦ Gathered HNI real estate requirements and converted the same in high value transactions
• ✦ Incubated a team of 3 sales representative and 3 executives for back-end operations
• ✦ Closely coordinated with builders (Lodha Developers, Oberoi Realty, etc.), wealth advisors (Karvvy, Motilal Oswal, etc.) & architects (Della, MICD Sri Lanka etc.)
• ✦ Facilitated residential transactions between ~30 HNIs & 15+ Real Estate Developers worth INR 75 CR in S. Mumbai in 2 years
• ✦ Formulated and executed marketing and sales strategies for real estate developers in the Mumbai Metropolitan Region
• ✦ Developed a broker network for the builders and played a pivotal role in creating new sales channels like online property websites

Jun 2009 – Jan 2010 · 7 mos

• Assisted in the GTA team (Global Time and Attendance) for all employees of citi asia-pacific region.

Mar 2009 – Jun 2009 · 3 mos · Singapore

• Administered change requests while reporting to the team leader
• Liaised with the Global Time and Attendance (GTA) department to manage employee data for all employees in Asia Pacific region