Sep 2022 – Jun 2023 · 9 mos · Remote

• ● [Process] Setup multiple processes and tools, notably: Mobile On-Call Alerting, Release Planning, Documentation Templates, Automated Reminders & Roster…
• ● [Product] Led 2 Pods: User Affordability & Fraud, Checkout & Payments - GMV Increase, Burn Reduction, Task Raised Conversion, Payment Success Rate Increase
• ● [Product] Notable features shipped: Video support for Dunzo User app, Fraud Prevention, Buy X Get Y% Off Offer, Paytm Invoke Flow…
• ● [People] Responsible for a team of 12 Android & iOS Engineers - Handled their IDPs, 1 half-yearly performance review, 2 PIPs.

Sep 2019 – Aug 2022 · 2 yrs 11 mos · Bangalore

• ● Transitioned into leadership roles from Product Engineer to Tech Lead to Engineering Manager. From a delivery perspective, I was responsible for project planning, collaboration with product, business, design and analytics teams, training to delegation, and timely launches of product features. From a managerial perspective, I was responsible for 8 engineers - their morale, individual development plan, performance ratings, promotions and personal improvement plans (PIP).
• ● Played a key role in building and maintaining the core features of Driver Quality cluster such as Learning Management System, Loyalty Program, Driver Performance Score, Ratings Summary, New Driver Registration, Document Resubmission, Recognition Badges, Driver Profile page, Incentives Schemes, Financial Plans (Insurance & Vouchers) and Driver Meetups.
• ● Also initiated and led tech initiatives to improve developer productivity such as:
• ○ Setting up Gradle Enterprise (to better monitor and improve gradle build times)
• ○ Refactoring CI Pipelines Jobs (to use appropriate VMs for small, medium and large tasks to balance both build time speed and available resources)
• ○ Integrating Lokalise with CI jobs & slackbots (to automate the updating of strings.xml by copywriters without developer intervention)
• ○ Setting up test coverage metrics and visibility for individual feature packages in a single module (to help boost accountability w.r.t tests in a monolithic codebase)
• ○ Building dashboards around critical flows (leveraging both mobile and backend analytics events to identify problem areas in the funnel and bring clarity to next action items)

Jun 2018 – Sep 2019 · 1 yr 3 mos · Gurgaon, India

• ● Built new features in Kotlin, MVVM, Dagger, Android Architecture Components, Firebase with tests using Espresso, MockWebServer, Mockito and JUnit.
• ● Built features for the Consumer Android App (over 200K MAU and over 1 Million Installations)
• ● Was completely responsible for the Driver Android App (10K drivers). Worked on features like NFC, AQR, GPS, Maps, Migration (to Marshmallow, Oreo and Q), Backend-Driven Localization, In-App tutorials and Offline First behaviour.
• ● Responsible for interviewing, hiring and mentoring new android developers.
• ● Worked on small growth projects and built report generating scripts written in Python, Selenium and Google App Scripts.
• ● Documented everything I worked on, regularly interacted with customers and briefly worked in product management.

Aug 2015 – Jun 2018 · 2 yrs 10 mos · Gurgaon, India

• ● Solely responsible for design, development, maintenance and release of 7 Projects:
• ○ Developed 4 projects from scratch
• ○ Built realtime features for live chat and shared inbox
• ○ Catered to needs of 3000 different businesses
• ○ Brought down crashes & ANRs to less than 1% of total sessions
• ● Perform product management role of mobile department:
• ○ Collaborate directly with CEO and different departments
• ○ Perform market research and build competitive advantage
• through competitor catch-up
• ○ Interact with customers (via call, email and chat) to understand
• their needs, prioritise features and validate UI & UX decisions
• ○ Ensure proper planning, documentation and delivery of every
• release in a timely and structured manner.
• ● Projects worked on:
• ○ Kayako Classic (KC) Android App
• ○ The New Kayako (TNK) Android App
• ○ In-App Helpcenter Android Library
• ○ In-App Live Chat Android Library
• ○ Kayako Rest API Client Java Library
• ○ Kayako Realtime Engine Java Client Library
• ○ Developer Documentation for Mobile SDKs

May 2015 – Aug 2015 · 3 mos · Gurgaon, India

May 2014 – Jun 2014 · 1 mo · Gurgaon, India

May 2014 – May 2014 · 0 mo · Gurgaon, India

May 2013 – Jun 2013 · 1 mo