Riya Raj

Operations Associate

Delhi, India6 yrs 11 mos experience

Key Highlights

6 years of cross-functional finance experience.
Proven track record in client relationship management.
Strong analytical skills with a focus on financial modeling.

Stackforce AI infers this person is a Fintech professional with strong analytical and client management skills.

Contact

Skills

Core Skills

Client RelationsFinancial AnalysisClaims ManagementCustomer ServiceStrategic Planning

Other Skills

Administrative AssistanceActive ListeningMarket ResearchDue DiligenceResource PlanningProcess ExcellenceService Delivery ManagementIdentifying IssuesAttention to DetailCommercial BankingBankingBanking ServicesProperty and Casualty InsuranceCompetitive AssessmentStrategy Consulting

About

Dynamic and results-driven finance professional with a strong academic foundation in Political Science and an Executive MBA in Finance. Possess 6 years of cross-functional experience in financial analysis, investment research, and strategic planning. Seeking to leverage analytical skills and business acumen in a challenging finance role within a growth-focused organization.

Experience

6 yrs 11 mos

Total Experience

1 yr 9 mos

Average Tenure

1 yr 7 mos

Current Experience

American express

2 roles

Fraud Analyst

Oct 2024 – Present · 1 yr 7 mos · Hybrid

Senior Fraud Analyst

Oct 2024 – Nov 2025 · 1 yr 1 mo · Hybrid

Barclays

Personal Banker

Sep 2023 – May 2024 · 8 mos · India · On-site

Analyzed financial data to create personalized investment and savings plans for clients.
Interacted with clients to understand their financial needs, goals, and risk appetite.
Built trust-based relationships with clients, improving client retention by 15%.
Served as the first point of contact for client queries and banking product support.
Helped clients navigate investment options, retirement plans, and account management.
Delivered financial literacy sessions and one-on-one financial planning advice

Administrative AssistanceActive ListeningClient RelationsFinancial Analysis

Airbnb

Claims Analyst

Jul 2022 – May 2023 · 10 mos · India · Remote

Investigated financial discrepancies and client-reported issues, providing resolutions aligned with policy guidelines.
Drafted comprehensive incident reports and coordinated with cross-functional teams to resolve claims.
Maintained a resolution rate of over 90% within SLA timelines.
Handled sensitive client information with confidentiality and ensured regulatory compliance.
Acted as a liaison between clients and service teams, resolving disputes and documenting cases.
Processed customer service claims, providing timely updates and outcomes.
Maintained detailed case records and logs to support dispute resolution audits.
Enhanced customer satisfaction scores by improving communication during claim processing.

Administrative AssistanceActive ListeningClaims ManagementCustomer Service

Ism

Financial Analyst

Jul 2018 – May 2022 · 3 yrs 10 mos · India · Remote

Developed and maintained financial models for forecasting revenue and cost scenarios.
Conducted variance analysis for budget vs actuals, improving budget accuracy by 12%.
Supported monthly, quarterly, and annual financial reporting for senior management.
Collaborated with cross-functional teams for operational efficiency and cost optimization.
Conducted market research and competitive analysis to support business planning
Assisted in evaluating new investment opportunities through financial modeling.
Created performance dashboards and executive presentations using Power BI.
Worked on risk assessments and ROI analysis for strategic projects.