Jan 2021 – Feb 2022 · 1 yr 1 mo · Gurugram, Haryana, India

• CMX is a global platform for community managers. Contributing to the strategical growth of the CMX community in India.
• One of the key focus areas is to bring more visibility through the series of webinars with CXO/ Founders/ Community Managers. In a short span of 3 months, we recorded a QOQ CMX member growth of 180%.

Mar 2020 – Jan 2022 · 1 yr 10 mos · Gurugram, Haryana, India

• Driving project for improving quality and expanding market share in the vacation rental business
• Using matrix organization structure, coordinating with multiple stakeholders and cross-function teams, communicate regularly, and share regular updates on the project progress.
• Strong communication, implement tracking mechanisms like GANTT, and Agile methodology to keep the project within the timelines.

Jan 2019 – Mar 2020 · 1 yr 2 mos

• Lead a team of 25 members across India.
• VR segment growth (Property Managers) by 4.5x YOY.
• High Value Partner management (annual revenue of over 5m)
• Process creation and improvement for channel manager procurement.
• Train team on tools - Asana, JIRA, and Salesforce for the successful completion of the Project life cycle.
• Process Improvement for onboarding Channel partners resulted in shortening onboarding time (from 3 months to 1.5 month) , increased supply growth by 20% and revenue by 15% (QOQ).

Sep 2016 – Dec 2018 · 2 yrs 3 mos

• Lead host acquisition efforts and market expansion in North India (urban and rural).
• New Host Acquisition- 178% growth in number of listings across India
• Key Responsibilities:
• Strategic Market Development, Growth and Expansion, Team Management and New Market Launches.
• Host / Community Engagement- Host retention and engagement through Community Meet-ups and webinars.

Feb 2012 – Sep 2016 · 4 yrs 7 mos

• Part of a pilot team to grow India operations and market expansion.
• Launched Tier 1 and Tier 2 markets PAN India.
• Conducted webinars and hosting workshops in Tier 1 markets on product education and acquisition.

Jun 2010 – Jan 2012 · 1 yr 7 mos · New Delhi Area, India

• Business growth and expansion (India and International)
• Lead generation, acquisition and Sales for luxury properties in New York, Paris, Singapore, Dubai and Goa
• Research, analysis and market study for the growth and expansion.
• Support B2B sales

Dec 2007 – Dec 2010 · 3 yrs · Gurugram, Haryana, India

• Part of a pilot team to start reservation and OBT (Online Booking tool) process -
• Manage product support operations for C-Suite corporate clients.
• Performed as a SME for handing OBT operations
• Lead discussion with APAC OBT teams on process improvement

Oct 2006 – Dec 2007 · 1 yr 2 mos · New Delhi Area, India

• Assistance to APAC market (individual passengers, travel agents and corporate)
• Corporate fare building on Sabre.
• SME for Round The World (RTW) fares