Jan 2025 – Dec 2025 · 11 mos · New York, United States · Remote

• Build and style web interfaces using HTML, CSS, and JavaScript with an emphasis on responsiveness and accessibility.
• Participate in agile workflows including standups, code reviews, and collaborative debugging.

Jan 2024 – Jan 2025 · 1 yr · Manhasset, New York, United States · On-site

• Coordinated the resolution of 50+ customer cases per week, providing tier-2 technical support for macOS, iCloud, and AppleCare concerns.
• Improved diagnostics efficiency by reporting recurring bugs through Apple’s internal tools and feedback pipelines.
• Delivered personalized consultations and training to customers, leading to high CSAT scores and repeat visits.

Jan 2022 – Present · 4 yrs 5 mos · Plainview, New York, United States

• Built and deployed cloud-based machine learning pipelines to classify client behavior and support data-driven product decisions.
• Developed Python-based AI services leveraging OpenAI’s API to automate scoring and prioritize client intent, increasing follow-up efficiency 28%.
• Enhanced client personalization capabilities by applying AI algorithms and statistical analysis, improving UX across e-commerce dashboards.
• Maintained 99%+ uptime across all hosted sites by implementing cloud-based deployment pipelines and performance monitoring tools.
• Operate a SaaS platform delivering turnkey web solutions to small businesses, built on React, Node.js, and Django.
• Craft secure and scalable backend APIs with Django and Node.js, supporting features like payment processing and analytics integration.
• Interfaced with clients regarding requirements, updates, and support, building long-term relationships and repeat business.
• Guide the deployment of cloud-based systems using GitHub Actions, Vercel, and Heroku for seamless development-to-production workflows.
• Integrate third-party services such as Stripe and Google Analytics to enable payments, customer insights, and customer tracking.
• Deployed 25+ client websites and supported $10K+ in transactions by building scalable SaaS platforms using React, Django, and Stripe integration.

Aug 2021 – Dec 2024 · 3 yrs 4 mos · Hicksville, New York, United States · Hybrid

• Collaborate with cross-functional teams to implement secure web applications; use Python, Java, and C++ to optimize workflows for admin teams.
• Improved delivery velocity over 10+ sprints by participating in Agile planning and streamlining development processes.
• Boosted front-end load speeds by 40% by optimizing React components and reducing bundle sizes.
• Reduced CI/CD deployment errors by 60% through implementing GitHub Actions and introducing automated linting/code checks.
• Champion secure coding protocols by performing peer code reviews, introducing linting tools, and aligning development with OWASP standards.

Jan 2020 – Jan 2021 · 1 yr · Garden City, New York, United States · On-site

• Remediated 80+ vulnerabilities by conducting security audits using Nessus, Rapid7, and manual patching protocols.
• Reduced breach reaction time by 30% by designing and operationalizing custom incident response playbooks.
• Assisted developers during secure code deployment cycles to prevent recurring vulnerabilities.

Jan 2019 – Jan 2020 · 1 yr · New York, United States · On-site

• Monitored and repaired VA systems, installed CCTV and intercom systems, provided troubleshooting, and interfaced with customers.