Dec 2021 – Dec 2022 · 1 yr · India

• I was transitioned from EY to IBM Effective 1st December 2021 and worked on EY Engagement
• Team Management:
• Oversees and manages project KPIs, providing strategic direction to drive success. Proactively manages and resolves risks and issues, contributing to any recovery efforts. Ensures key deliverables are produced to quality and time expectations, ensuring tools and reporting are updated. Manages agreed scope and financials whilst seeking opportunities to optimize, without impact to quality or customer experience. Manages customer stakeholder communications on
• delivery progress and health.
• SAP Deployment:
• Coordinate project execution of global deployment/implementation projects between key Project team and Talent Shared Services for the deployment/implementation of learning management tools Learning management tool (SuccessFactors 1.0, SuccessFactors 2.0, ABC tool, Service now upgradation)
• Process Consultation:
• Act as a consultant during the business process transition from a learning
• service delivery prospective and also during the pre/post SAP deployment
• Special Projects: Partnering with function leads to handle HR Projects for automation initiative, Continuous Improvement, Productivity Tracking and Resource Planner.
• Change Management:
• Supported change management activities by validating Change Impact Assessment, handling of Change Requests, and owning the coordination of the approvals with stakeholders.

Apr 2016 – Nov 2021 · 5 yrs 7 mos · Kochi, Kerala, India

• 1. Support Nordics regional learning and development team by processing their learning & administration activities
• 2. Managing Nordics learning service delivery team
• 3. Assign Appropriate client service personal to engagement, monitor TAT and Quality of the team
• 4. Managing monthly and weekly discussions with stakeholders
• 5. Collaborate with the stakeholder to understand their requirements and discussing way forward to find the best possible solution
• 6. Conducting monthly one on one with team members and providing constructive feedbacks
• 7. Identify the training requirements and provide training/refresher training to the team members
• 8. Promote and monitor sharing of resources, network with another team member
• 9. Project Management: Lead / Represent the projects from a TSS from a Service Delivery perspective to ensure all the system/tool updates (SuccessFactors Learning, ServiceNow, ABC)
• 10. Process Transition: Co-lead in knowledge transfer session during the Onshore to offshore process transition. Run sessions on Learning global process model, provide training, perform knowledge transfer to ensure the smooth transition of the processes to the onshore to offshore model
• 11. Manage operational activities: Prepare monthly/weekly/On-demand reports, Create or update decks for stakeholder meetings, process transitions, Monthly or quarterly volume and metrics analysis, Prepare Global learning dashboard, FTE calculation etc.
• 12. Process: Process review, Process gap analysis, proof reading TSS global work instructions according to service delivery protocols to ensure that the instructions to be followed is accurate and point of contact for the global learning calls

Apr 2014 – Apr 2016 · 2 yrs · Kochi, Kerala, India

• 1. Working with Northgate Arinso in process HR, Benefits and payroll module
• 2. Involved End to End functions for HR i.e. from hire to retire. (Ex: Hire, Rehire, Salary, Job data changes, Health plan, Life plan, saving plan)
• 3. Dealing with Leaves of Employees (paid and unpaid), processing LOA (leave of absence) Like maternity, paternity, STD, LTD
• 4. Maintaining trackers for call details and ticket performance