Ramkumar Balla

Product Manager

Hyderabad, Telangana, India5 yrs 5 mos experience

Key Highlights

Pega CSSA Certified with 5+ years of IT experience.
Expertise in case management applications across multiple domains.
Proven track record in optimizing application performance.

Stackforce AI infers this person is a Pega specialist with extensive experience in Fintech and SaaS applications.

Contact

ramkumarballa22@gmail.com LinkedIn

Skills

Core Skills

Pega PrpcCase ManagementPolicy Administration

Other Skills

Software DevelopmentREST APIsData Pagespega cssapega csaPega UI (Sections / Harness)pega case managementpega datapagesPega Integration (REST/SOAP)Business Process ImprovementCustomer SupportManufacturingDesign DocumentsAnalytical SkillsData Transformation

About

Pega CSSA Certified professional with 3.3+ years of hands-on experience in Pega PRPC and overall 5+ years of IT experience, specializing in designing and developing case management applications. Worked across banking, insurance, and healthcare domains with strong exposure to case life cycle design, REST integrations, SLA configuration, and application performance optimization. Involved in multiple end-to-end implementations, handling complex business workflows, system integrations, and production support activities. Adaptable to diverse project environments with experience across multiple organizations and Pega implementations. Currently seeking opportunities to contribute to scalable and high-impact Pega solutions.

Experience

5 yrs 5 mos

Total Experience

10 mos

Average Tenure

Current Experience

Hcltech

Senior Pega Developer

Jun 2025 – Sep 2025 · 3 mos · Hyderabad · Hybrid

Led development of end-to-end case management application using Pega PRPC in banking domain
Designed and implemented workflows, case life cycles, and SLA rules to streamline business processes
Integrated external systems using REST APIs and managed data using Data Pages and Report Definitions
Improved application performance by optimizing queries and reducing case processing time
Handled production issues, performed root cause analysis, and ensured system stability
Collaborated with business stakeholders for requirement gathering and solution design

Software DevelopmentPega PRPCCase Management

Career break

2 roles

Full-time parenting

Feb 2024 – Jun 2025 · 1 yr 4 mos · Hyderabad, Telangana

Health and well-being

Jun 2022 – Jun 2023 · 1 yr · Hyderabad, Telangana

Evonsys india pvt ltd

Associate Consultant

Jun 2023 – Feb 2024 · 8 mos

Project : CSS(Customer Service Support)
Developed and enhanced Customer Service Support (CSS) application using Pega platform
Implemented case management workflows, UI sections, and business rules
Worked on REST integrations with external systems
Configured SLA, assignments, and routing logic for efficient case processing
Used Data Pages and Report Definitions for data handling and performance optimization
Involved in debugging, testing, and deployment activities
Collaborated with team to deliver solutions within deadlines

pega cssaSoftware Developmentpega csaPega PRPCCase Management

Tech mahindra hyderabad

Senior Software Engineer

Nov 2021 – Jun 2022 · 7 mos

Project: NISSAN - NNACCR 2019-042 PEGA PT&SS
Worked on Pega-based application for automotive domain (Nissan project)
Developed case types, flows, and UI components as per business requirements
Used Data Pages and activities for data handling and business logic implementation
Involved in integration and debugging of application modules
Supported testing and deployment activities

pega cssaSoftware Developmentpega csaPega PRPCCase Management