Divyashree S — Operations Associate

A Dynamic Manager with 8+ years in collections portfolio management with the ability to demonstrate my strong work ethic, teamwork, creative problem-solving skills, and my ability to foster working relationship with others in the field of finance and management that offers me professional career growth opportunities while being resourceful, innovative, flexible and to render my efficient service effectively to enable the organization in accomplishing its objectives and deliver to the benefit of the team and my self-development. Key Role - • Carry out collection and reporting activities according to specific deadlines • Perform account reconciliations. • Monitor customer account details for non-payments, delayed payments, and other irregularities • Research and resolve payment discrepancies • Generate aging analysis • Review AR aging to ensure compliance • Maintain accounts receivable customer files and records • Follow established procedures for processing receipts, cash etc • Investigate and resolve customer queries • Develop a recovery system and initiate collection efforts • Communicate with customers via phone and email • Assist with month, quarter and year-end closing activities • Collect data and prepare monthly metrics. Highlights: • Taken initiatives of new management reporting and automations • Managed all special projects and assist in account reconciliation during divesture • Set quality parameters for the debt collections activities • Prepared the SOP documentation • Scheduled time for all account receivables activities and prepared records for audits • Monitor all collection activities and develop processes to improve cash flow and downsize receivables • Coordinate with customer, analyze requirement, and maintain records for services

Stackforce AI infers this person is a Collections Manager with expertise in Financial Services and Accounts Receivable management.

Location: Bengaluru, Karnataka, India

Experience: 13 yrs 7 mos