Aug 2018 – Dec 2018 · 4 mos · Noida Area, India

• Successfully played the role of Head Of Customer Support team and trainined and developed all the team members on being effetive at client-centricity and improved the time to respond on critical issues by 4 hours from 24 hours.

Apr 2018 – Jul 2018 · 3 mos

• Successfully transformed classic MapInfo Stratus to modern and mobile friendly product Spectrum Spatial Analyst which is an out of the box, browser-based web GIS SaaS application that delivers web mapping and analytical capabilities, it increased customer adoption by 32%.
• Defined product vision along with Product Management and acted as a bridge between Engineering, Product Management and Senior Leadership team to expand presence of SSA close to 40 countries within a span of 2 years
• Transformed the overall delivery and qa process to increase the release deliverables with 20% more story points and improved the quality by reducing customer issues by 25%.

Mar 2013 – Apr 2018 · 5 yrs 1 mo

• Managing the end to end Product Development processes along with QA automation and ensuring best quality deliveries to customer using continuous integration and development.
• Providing extensive product training to global stakeholders for the new features of the product and communicate the future road map.
• Frequently involved in upgrading my skills into the field of Product Management, Product Owner and Agile Methodologies by taking training/sessions from Institutes like Institute of Product Leadership and Sunstone Business School.

Mar 2011 – Mar 2013 · 2 yrs

• Key Achievements:
• Have been selected in Early in Career (EiC), a Global Talent Management Program of Pitney Bowes sponsored by CEO Marc Lautenbach.
• Completed the Action Learning Project “European Launch of Send Suite Live in UK” which was launched in Stamford, US, I worked along with global team members in US, UK, Germany & India and presented our recommendation to SSL team in UK
• Have been to MapInfo User Conference in June 2014 in Memphis, USA and assisted our team in presenting Spectrum Spatial Analyst to our Customers/Partners across the globe.
• Have bridged the gap in handling the Global Customer Support for SSA and Stratus by setting up a global process with On-demand, Technical Support and Engineering teams
• Played a key role in assisting sales team to set up the SSA demos with customers and win the SSA deals in EMEA and APAC
• 5 Successful Releases of Spectrum Spatial Analyst-An On-Premise Web Mapping Solution, major contribution to the revenues for the LI business line of Pitney Bowes.
• 12 Successful Releases of the MapInfo Stratus in all the 3 data centers in NA, APAC & EMEA
• Responsibilities:
• Managing the QA initiatives with in the team like, E2E Automation and Testing process improvements.
• Representing the Stratus team in various events in PB (CDLI Know-How, Demo to Monitoring team) to showcase the product capabilities and architecture.
• Managing my team by setting up their quarterly and annual goals and ensuring that they develop the required skills for the product and organization.

Jan 2010 – Mar 2011 · 1 yr 2 mos · Noida Area, India · On-site

• Worked on a Telecom Project as a Test Lead to ensure that the end to end process from ETL to BI reporting happens with great quality and performance.
• Managed various activities related to Project's Testing Processes, from requirement gathering, use cases, test cases, test data, onsite coordination, and product releases.
• Handled a Team of 5 QA members and involved in planning for project as well as in project's release related activities.

Apr 2007 – Dec 2009 · 2 yrs 8 mos · Noida Area, India

• Key Achievements:
• Created and verified the very first installer of Adobe Technical Communication Suite 1.0, a suite of multiple Adobe Products. Delivered the best quality of it being a single QA person in the team.
• Responsibilities:
• Complete features and installer testing of the Adobe products FrameMaker and Technical Communication Suite.
• Responding to the customers issues of the product.

Dec 2005 – Apr 2007 · 1 yr 4 mos · Gurgaon, India

• Key Achievements:
• Initiated the automation for the product testing
• Responsibilities:
• Testing the end2end work flows of the product and creating testing deliverables

Jul 2004 – Dec 2005 · 1 yr 5 mos · Pune Area, India

• Key Achievements:
• Was involved in various cultural events and was awarded for the same.
• Learned a new domain of supply chain management very quickly.
• Responsibilities:
• Creating test cases and execution of the same.
• Prepare the daily status reports and bug tracking sheets.