Mar 2023 – Feb 2025 · 1 yr 11 mos · New Chandigarh · On-site

Feb 2021 – Nov 2022 · 1 yr 9 mos · Mohali · On-site

Mar 2019 – Aug 2021 · 2 yrs 5 mos · India

• Worked with senior management to create HR policies and procedures; recruit employees; conduct employee referral and management programs. Administer HR budgets and handle HR generalist workplace issues. Overseeing disciplinary action and managing HR records.
• Key Results:
• Trained Executives on interviewing techniques, best practices and sessions that contributed to sound hiring decisions.
• Negotiated contracts with vendors.
• Devised cost-effective incentive and morale-boosting programs (including special events) that increased employee satisfaction and productivity.
• Reworked new-hire orientation program to include HR information and management profile.
• Negotiated salary offers and bonuses/relocation packages across all levels.
• Conducting Team Meetings highlighting late comings, disciplinary issues and code of conduct.
• Purchased and maintained office supply inventories, always being careful to adhere to budgeting practices.
• Verification of monthly bills.
• Verifying and maintaining attendance record of housekeeping / security staff.
• Looking after the horticulture and pest control.
• Assist in planning and preparation of meetings and conferences.
• Prepare and monitor office budgets.

Mar 2016 – Feb 2019 · 2 yrs 11 mos · Mohali India

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
• Ensure operations adhere to policies and regulations.
• Member Management including email reminders, member roster and record of financial dues.
• Responsible for maintaining the records of office inventory, petty cash and keeping record of expenses.
• Vendor management-liaising with all vendors for regular office administration work
• Cash and Bank management - Petty cash and bank related activities
• Housekeeping & stationary management
• Supervision of office assistant's day to day activities
• Resourcing of candidates and appropriately advertising for and recruiting place-able staff.
• Sourcing candidates C.V's from various job boards or other media sources.
• Screening the Candidate based upon the Educational qualification, Technical skills, Communication skill and experience.

Jun 2013 – Mar 2014 · 9 mos · Mohali

• Sell Gym memberships to potential customers especially Govt. Verticals of Punjab and Chandigarh and Mohali.
• Prospect and sell new advertising to the members.
• Learn and understand all the Fitness businesses and the industry.
• Prepare presentations and present to Companies for corporate deals.
• Efficient and organized time manager.
• Provide a high level of customer service.
• Create effective promotions.
• Requisite Call Ratios & Pitches.

Jul 2008 – Jul 2012 · 4 yrs

• Handled all incoming phone calls and enquirers.
• Communicated with customers to ensure product understanding, answer questions, and facilitate conflict resolution.
• Work closely with Sales team to archive customer's satisfaction.
• Conferred with client each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
• Handled escalation from customers for upcoming trainings and uploading on Software.
• Follow-up with respective Trainer's for upcoming and ongoing training requirements, i.e. Tools/Aggregates, Special Training Material etc.