Dec 2024 – Jul 2025 · 7 mos · Bengaluru, Karnataka, India · On-site

• Building products and processes to improve dark store efficiency, specifically for first mile operations.

Oct 2023 – Dec 2024 · 1 yr 2 mos · Copenhagen Metropolitan Area · On-site

• Led Operations, Supply Growth & Retention, and EBITDA Delivery for Dancenter across Denmark, Norway, and Sweden, overseeing a high-performing team in a business generating $XXM in EBITDA. Managed 200+ native team members across Scandinavia

Apr 2023 – Oct 2023 · 6 mos · On-site

• Working with the founders on Key Business Initiatives & Strategic Global Projects & Partnerships

Sep 2021 – Oct 2023 · 2 yrs 1 mo · On-site

• Successfully devised and implemented an enhanced go-to-market (GTM) strategy across 10+ countries, generating revenue of over $X million and achieving a 50% improvement in gross margins.
• Developed a comprehensive, full-stack partner portal for distributors spanning over 40 countries. This portal streamlined local lead management and final account reconciliation for partners, ensuring a seamless experience.
• Performed a thorough analysis of global sales lead quality and effectively reduced marketing spend by over 90%
• Developed a detailed business plan for a joint venture with the largest telecommunications company in the Middle East region, involving an investment of approximately $XX million. The plan included detailed strategies for four countries in the Middle East - which were supported by extensive primary and secondary market research

Apr 2021 – Sep 2021 · 5 mos · Bangalore Urban, Karnataka, India

• As Head of Customer Experience, improved the Net Promoter Score for gamers in India, Indonesia, and USA.
• Successfully implemented process automation to reduce escalation resolution time by over 50%, resulting in significant improvements to customer service.

Jan 2020 – Apr 2021 · 1 yr 3 mos

• Capability leader driving product-first approach. Working with senior leadership across all the geographies to revamp processes across the customer journey with a sole objective of transforming OYO into a superior customer centric brand.
• Few of the notable contributions
• 1. Designed Optimised Org Structure for new geographies
• 2. Revamped multiple customer facing products to improve customer experience across the entire customer journey
• 3. Designed & Implemented industry first partner rating mechanism which eventually became our backbone for remote operations.

Apr 2019 – Dec 2019 · 8 mos

• Led a team of 60+ business managers who are responsible for process design & execution, guest experience, revenue management and supply retention of all the 10000+ franchised rooms in Mumbai.

Apr 2018 – Mar 2019 · 11 mos

• Led a team of 30+ Operations Managers to manage end to end operations of OYO properties in Mumbai, which is one of the biggest hubs for OYO in India.
• Improved the Net Promoter Score by ~5% (Highest delta for Mumbai) by focusing on process slacks.
• Continuous improvement in processes to ensure top notch customer experience across a network of more than 400 OYO properties.

Apr 2017 – Apr 2018 · 1 yr · Hyderabad Area, India

• Received ‘ISB Torch Bearer' award for demonstrating people leadership
• Awarded ISB's merit based diversity scholarship, which is awarded only to 10 out of the 879 students.
• Chief Coordinator | Events & Operations | ISB Leadership Summit 2017
• Led a team of 30+ coordinators and volunteers to execute the event operations at a budget of INR 2.5 M (109% increase YOY)
• Coordinated event logistics for 31 CXO level speakers, 150+ corporate delegates and 326 students (100% increase YOY)
• National Winner: Technovision in Advaita 2017, ISB's international case competition.
• Proposed an intelligent traffic management and road safety system to the state officials of Telangana and NITI Aayog
• Campus Finalists (Top 4), ‘Hindustan Unilevel Limited (HUL) - IT Reboot’ national case competition
• Proposed a technology based solution to distribution and inventory management problems that rural micro retailers are facing
• ISB student ambassador: Amongst the 6% of students selected by the ISB admission committee to guide potential ISB aspirants

Dec 2014 – Mar 2017 · 2 yrs 3 mos · Trivandrum

• Voyage is a monthly magazine organised by young ISRO scientists from different centers across India. This acts as a platform for enthusiastic writers to showcase their talent. Different social activities like competitions, workshops are also organised by Voyage. In the capacity of Organizing Editor, I oversee all the magazine as well as social activities of Voyage.

Sep 2012 – Apr 2017 · 4 yrs 7 mos · Thiruvananthapuram Area, India

• Led cross-functional project teams to configure and execute vehicle assembly operations. Executed numerous process improvement projects by leading teams of technicians and using data analysis to ensure strict on-time service delivery to both domestic and international clients.
• Key Achievements:
• Led a task team to enable the increase of PSLV rocket launch frequency by 100% (from 3 to 6 launches within a span of 2 years)
• Achieved a 25% reduction in lead time by streamlining cross functional activities to reduce/remove non-value added processes
• Implemented ‘Kaizen’ for the first time in the assembly shop floor; Implemented ‘changes’ to reduce wastage of 9 days per launch
• Led the high-risk rocket evacuation operations for the leaked GSLV D5 rocket from the launch pad 50 minutes before the launch
• Optimized operations to materialize a re-launch within 4 months against an average of 9 month
• Process Improvement Initiatives:
• Increased revenue by INR 4 M per rocket launch by implementing a creative weight reduction scheme (by ~200 Kgs)
• Optimized the man-hour requirement by 10% by developing an online task monitoring system in collaboration with in-house IT team
• Reduced manufacturing errors by ~80% (360 to 70) in flight components by implementing a quality analysis checklist
• Reduced the material utilization by 8% (INR 1.12M per launch) by standardizing assembly processes across all Indian rockets
• Vendor Relationship Management:
• Designed and managed manufacturing of ~500 types of different components through both internal and external fabricators/vendors
• Implemented selective inventory control and postponement techniques to streamline the component procurement process
• Compiled the ABC segregation matrix for 568 products in close collaboration with external vendors and internal stakeholders
• Acted as a single focal point for 8 manufacturing vendors and worked closely to develop their capabilities to meet our requirements