Sep 2021 – Dec 2022 · 1 yr 3 mos · Dallas, Texas, United States

• ●Supported over 3000 Salesforce users of the Company in the States and overseas.
• ●Provided support for the Cases and Tickets in the organization.
• ●Performed administration tasks as needed, managing custom fields, integration, and data update.
• ●Used Data Loader for Data Management on the platform.
• ●Created Sharing Rules, Public Groups, Custom Formula Fields, Field dependencies, Field Updates according to application requirements.
• ●Developed Custom Objects, Custom reports, and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statistics.
• ●Developed Custom Profile, Custom Apps, and configured opportunity, campaign performance for managers.
• ●Worked on various SFDC standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Custom Objects, Reports, and Dashboards.
• ●In-depth experience in CRM business processes like Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management.
• ●Created Profiles, Roles, Permission Sets, Sharing Rules, Record Types, Validation Rules, Process Builder actions, designed workflow rules, time-triggered tasks, email alerts, filed updates to enable business logic.
• ●Created Page Layouts, search layouts to organize fields, custom links, related lists, sections, and other components on a record detail and edit pages.
• ●Responsible for creating Sharing rules for the users in different Roles and Subordinates.
• ●Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM and performed Lightning Sync.
• ●Experienced in applications of Docusign(signature tool for document) from Appexchange.
• ●Developed Salesforce Lightning Apps.
• ●Experienced in Data Management and Migration with Outlook Integration and Lightning Sync.
• ●Trained and Guided new admin to qualify Salesforce Administrator Certificate
• ●Trained new admin on Salesforce projects and daily support.

Aug 2019 – Aug 2021 · 2 yrs · McKinney, Texas, United States

• ● Supported over 3000 Salesforce users in the Company.
• ● Provided tier 1 support for the Cases in the organization.
• ● Perform administration tasks as needed, managing custom fields, integration and data update.
• ● Experienced the Agile methodology.
• ● Used Data Loader for Data Management on platform.
• ● Created Sharing Rules, Custom Formula Fields, Field dependencies, WorkFlows, and Approval Process for automated alerts, Field Updates and Email generation according to application requirements.
• ● Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statistics.
• ● Worked on various SFDC standard objects like Accounts, Contacts, Leads, Custom Objects, Reports and Dashboards.
• ● In-depth experience in CRM business process like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management.
• ● Created Profiles, Roles, Permission Sets, Sharing Rules, Case Management, Record Types, Validation Rules, Process Builder actions, designed workflow rules, time triggered tasks, email alerts, filed updates to enable business logic.
• ● Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• ● Created Page Layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• ● Created Chatter, Knowledge Articles, Data Categories and Visibility for different levels partners in Lightning environment.
• ● Responsible for creating Sharing rules among all the users in different Roles and Subordinates.
• ● Experienced in applications of Geopointe(creating actions of events and tasks), Calendar Anything(generate and search scheduled events), Data Axle(Export data between other source and SF) from Appexchange.
• ● Developed Salesforce Lightning web Components and tested on tablet ends.

Aug 2018 – Jul 2019 · 11 mos

• ●Supported over 2800 Salesforce users in the Company.
• ●Provided tier 1 support for the Cases in the organization.
• ●Perform administration tasks as needed, managing custom fields, integration and data clean up.
• ●Extensive experience in data migration and integration using Data Loader.
• ●Created Sharing Rules, Custom Formula Fields, Field Dependencies, Validation rules, Work Flows, and Approval Processes for automated alerts, Field Updates, and Email generation according to application requirements.
• ●Performed Backup of data in CSV files using workbench and stored in libraries in our organization.
• ●Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statistics.
• ●Worked on various SFDC standard objects like Accounts, Contacts, Leads, Custom Objects, Reports and Dashboards.
• ●Provided the training to the internal business users to use the application and develop their own custom reports.
• ●Customize the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• ●Used Data Loader for Data Management in force.com platform.
• ●In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management.
• ●Proficient in Salesforce platform tools like Validation Rules, Workflow Rules, and actions, Escalation Rules, Assignment Rules, Approval Processes, Setting Advanced Security Model, Security Settings and controls, Creating Profiles, Roles, Email Services, designing and creating complex relationships, Page Layouts.

May 2016 – Jul 2018 · 2 yrs 2 mos

• ●Supported over 1800 Salesforce users in Company
• ●Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• ●Created Profiles, Roles, Permission Sets, Sharing Rules, Case Management, Record Types, Validation Rules, Process Builder actions, designed workflow rules, time-triggered tasks, email alerts, filed updates to enable business logic.
• ●Attended daily scrum calls.
• ●Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• ●Organized email templates and inbound emails using Visual force for the clients and customers.
• ●Managed Auto-response rules if customers approached beyond business hours.
• ●Worked with Standard Objects, Business Processes, and Field-Level Security.
• ●Performed Backup of data in CSV files using workbench and stored in libraries in our organization.
• ●Performed Data Validation and used data utilities including Data Loader and Mass Delete
• ●Generated sync of contacts, Email alerts, events, and tasks amidst Salesforce to Outlook and vice-versa.
• ●Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
• ●Experienced the Agile methodology