Ankita Mukherjee

Operations Associate

Bengaluru, Karnataka, India4 yrs 9 mos experience

Highly Stable

Key Highlights

5 years of experience in logistics and e-commerce.
Expertise in operations management and customer experience.
Proven track record in data analysis and process improvement.

Stackforce AI infers this person is a logistics and e-commerce operations expert with strong analytical skills.

Contact

Skills

Core Skills

E-commerceOperations Management

Other Skills

Data AnalysisCustomer ExperiencePeople Management

About

I have total experience of 5years in logistics industry. several years I have worked with Flipkart .That's when it helped me a lot to learn how to make things faster & easier with proper training. In several years, I had switched the organization and moved to ShopeeIN, I was working for reverse and refund process development.

Experience

4 yrs 9 mos

Total Experience

2 yrs 4 mos

Average Tenure

Current Experience

Zepto

Operations manager-ll

May 2022 – Jan 2024 · 1 yr 8 mos · Mumbai, Maharashtra, India

Flipkart

Operations Lead

Jan 2019 – Feb 2022 · 3 yrs 1 mo · Bangalore

In Flipkart I have worked in multiple roles, I was an Operation Lead and I have worked in last mile operation, managing escalation,customer experience, data analysis field, managing and monitoring multiple metric of reverse and forward process ( CSAT, Fake, FAC, CPD BREACH, Pickup accuracy, Adherence)and used to manage Pan India operation for reverse non large category.

E-CommerceData AnalysisCustomer ExperienceOperations Management