Rohit Dinodia

Product Manager

Bengaluru, Karnataka, India9 yrs 7 mos experience

Highly Stable

Key Highlights

Over a decade of experience in UX and finance.
Expert in user research and customer experience.
Proven ability to drive impactful design solutions.

Stackforce AI infers this person is a UX and Customer Experience specialist in the Fintech industry.

Contact

Skills

Core Skills

User Experience (ux)Ux ResearchUser-centered DesignUser ResearchCustomer ExperienceOperations Management

Other Skills

Data AnalysisUsability TestingInformation ArchitectureCustomer Journey MappingUser Research FundamentalsWireframingAttention to DetailMetrics and KPI DevelopmentStakeholder ManagementAnalysis of dataProblem-SolvingFinancial ReportingRisk ManagementCustomer Relationship Management (CRM)Analytical Skills

About

With over a decade of professional experience, my journey from finance to UX is driven by a passion for understanding user behavior and crafting impactful experiences. At American Express, I honed my skills in customer experience research, leveraging tools like Cornerstone and Oracle to track satisfaction metrics (CSAT) and analyze customer feedback. At RBS, I laid the foundation for this transition by integrating user research into financial projects. Collaborating with auditors, financial controllers, and compliance teams, I conducted user surveys, analyzed workflows, and identified pain points in ledger systems. These efforts informed the development of user-centric metrics and streamlined processes, improving efficiency and user satisfaction. Building on this foundation, my role as a UX professional at Meesho has centered on leading UX projects to uncover actionable insights and design solutions that align with business objectives. Leveraging my expertise in financial data analytics and a keen eye for detail, I utilize user interviews, usability tests, wireframes, UI designs and surveys to inform product development. This fusion of financial acumen and user-centered design continues to help me deliver solutions that resonate with users and drive meaningful outcomes.

Experience

9 yrs 7 mos

Total Experience

2 yrs 4 mos

Average Tenure

Current Experience

Meesho

UX Research & Design

Nov 2020 – Apr 2023 · 2 yrs 5 mos · Bangalore Urban, Karnataka, India

Driving UX research projects across products to generate actionable insights and design solutions to create impact that guide & support business goals. Involves conducting unbiased User interviews, Journey mapping, Usability tests, Information Architecture and User surveys to evangelize outcomes to cross functional teams through research reports & design solutions

User Experience (UX)UX ResearchData AnalysisUsability TestingInformation ArchitectureCustomer Journey Mapping

Bharti airtel

UX design Intern, Wynk Limited (Bharti Airtel)

Jun 2019 – Sep 2019 · 3 mos · Gurugram, Haryana, India

Working closely with a multidisciplinary team, as an intern i actively contributed to the design and optimization of the Wynk Tube platform's user interface, interactions, and overall user journey. Through user research, wireframing, and prototyping, I developed a deep understanding of user needs and pain points, translating them into innovative design solutions to enhance user engagement.

User-centered DesignInformation ArchitectureUser Research FundamentalsWireframing

Rbs

Applied Business & User Research Consultant, GFS India

May 2016 – Aug 2017 · 1 yr 3 mos · Gurugram, Haryana, India

As a Business and UX research consultant, I conducted user surveys and interviews with auditors, financial analysts, compliance teams, and UK reference data counterparts to identify pain points in the management information ledger systems. Leveraged insights to develop user-centric metrics and KPIs, streamlining processes

Attention to DetailMetrics and KPI DevelopmentStakeholder ManagementAnalysis of dataProblem-SolvingUser Research

American express

CX Research lead Analyst

May 2012 – Apr 2016 · 3 yrs 11 mos · Gurugram, Haryana, India

Customer research: Conducted research using tools like cornerstone/ google survey forms to track customer satisfaction, feedback, analyze survey data, and identify pain points, ensuring a user-centered approach to enhancing American Express’s Global Card network platform ( NAM region)
Balance Sheet Control & Integrity : Leveraging my strong analytical skills and attention to detail, I conducted thorough assessments of complex financial data, identifying potential risks and vulnerabilities in operational processes. Through in-depth analysis and collaboration with cross-functional teams, I developed comprehensive strategies to address these risks, ensuring compliance with regulatory standards and minimizing potential losses

Financial ReportingRisk ManagementProblem-SolvingCustomer ExperienceData Analysis

Goldman sachs

Financial Analyst

Jan 2009 – Jan 2011 · 2 yrs · On-site

Brokerage,Clearance & Exchange
Leveraging my strong analytical skills and attention to detail, I diligently managed and monitored brokerage transactions, ensuring accurate and timely processing for inter-dealer brokers. I effectively collaborated with internal stakeholders to verify and reconcile brokerage data, ensuring the integrity of financial records. My experience as a senior analyst at Goldman Sachs equipped me with a demonstrated ability to navigate fast-paced, high-pressure environments while maintaining strict attention to detail.

Attention to DetailOperations ManagementCustomer Relationship Management (CRM)Analytical SkillsProblem-Solving

The leela palaces & resorts

Intern

May 2008 – Jun 2008 · 1 mo · On-site

Inventory Management
I successfully supported fabric and procurement store operations, contributing to efficient inventory management and procurement processes. With a keen eye for detail and strong organizational skills, I actively monitored and maintained inventory levels, ensuring optimal stock availability for various departments within the hotel.

Attention to DetailInventory Management